Ivory Cinco
Paranaque
Summary
Excelled in enhancing customer satisfaction and employee development, significantly improving operational efficiency. Skilled in team training and safety oversight, demonstrating exceptional leadership and customer relations abilities.
Overview
10
10
years of professional experience
Work History
Operations Supervisor-Cinema
Sm Lifestyle Inc.
01.2024 - 09.2024
- Supervise and manage a team of [Number] employees, including cashiers, projectionists, and ushers, ensuring efficient and effective operations. - Implement and maintain operational procedures, policies, and safety protocols to ensure a safe and enjoyable environment for staff and patrons.
- Oversee the daily operations of the cinema, including ticket sales, concessions, and film screenings.
- Manage inventory and supplies, ensuring adequate stock levels and minimizing waste.
- Resolve customer complaints and issues promptly and effectively, maintaining a high level of customer satisfaction.
- Collaborate with management to develop and implement strategies to improve operational efficiency and profitability.
Assistant Department Manager
Golden Arches Development Corporation, McDonald's
01.2023 - 10.2023
- Assigned in customer experience and people department
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
Shift Manager
Golden Arches Development Corporation, McDonald's
05.2021 - 01.2023
- Promoted a positive work environment through open communication and constructive feedback.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Crew Trainer
Golden Arches Development Corporation, McDonald's
06.2019 - 05.2021
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
Service Crew
Golden Arches Development Corporation, McDonald's
08.2014 - 06.2019
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
Education
Bachelor of Science - Business Administration Major in Human Resource
The University of Manila
Delos Santos St, Manila 04.2001 -
Skills
Operations Management
Customer Relations
Performance monitoring
Staff Supervision
Safety oversight
Employee Development
Team Training
Task Delegation
Timeline
Operations Supervisor-Cinema
Sm Lifestyle Inc.
01.2024 - 09.2024
Assistant Department Manager
Golden Arches Development Corporation, McDonald's
01.2023 - 10.2023
Shift Manager
Golden Arches Development Corporation, McDonald's
05.2021 - 01.2023
Crew Trainer
Golden Arches Development Corporation, McDonald's
06.2019 - 05.2021
Service Crew
Golden Arches Development Corporation, McDonald's
08.2014 - 06.2019
Bachelor of Science - Business Administration Major in Human Resource
The University of Manila
04.2001 -
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