Ivhane Landingin
IT Helpdesk
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
2
2
years of professional experience
Work History
IT Help Desk Technician
Foundever
Makati
08.2023 - Current
- Performed tests of functionality, security, and performance of different workstations and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
IT Helpdesk / Technical Support
Manila Doctors Hospital
Manila
02.2023 - 08.2023
- Responsible for customer communication and resolving technical issues
- Network Troubleshooting / Configuration, Printer troubleshooting, installation, Knowledgeable O365, Power Bi, Data analysis / management, Maintaining (LAN), (WAN), (SAN), and (VPNs), Managing computer files, word processing, using spreadsheets and databases, Familiarity with physical, network, and software security, Operating System Knowledge, Programming (Python & Java)
- Installed application software and upgrades, virus protection, and drivers.
- Worked with high-performing teams in Agile environment.
- Helped department set up equipment for meetings, events and operations.
Technical Support Intern
Universidad de Dagupan
Dagupan City
03.2022 - 06.2022
- Installed and performed minor repair to hardware, software and peripheral equipment, following design and installation specifications
- Help maintain, manage and repair IT system
- Resolving network issues
- Speaking to customers to quickly get to the root of their problem.
Education
Bachelor of Information Technology -
Universidad De Dagupan
Arellano St. Dagupan City 07.2018 - 2022.08
Skills
Technical documents comprehension
Timeline
IT Help Desk Technician
Foundever
08.2023 - Current
IT Helpdesk / Technical Support
Manila Doctors Hospital
02.2023 - 08.2023
Technical Support Intern
Universidad de Dagupan
03.2022 - 06.2022
Bachelor of Information Technology -
Universidad De Dagupan
07.2018 - 2022.08
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