Ive Boco
Claims Officer
Minglanilla, Province of Cebu
Summary
Dynamic insurance professional with extensive experience at QBE Insurance, excelling in claims investigation and processing. Proven ability to negotiate settlements effectively while maintaining confidentiality and ensuring compliance with insurance regulations. Recognized for strong problem-solving skills and attention to detail, consistently enhancing client satisfaction and operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Broker's Claims Assistant
Talentbridge/Emjay Insurance Broker
- Lodge client's motor claims with various Insurers
- Handling clients' queries and requests through phone and email
- Monitor claim status with Insurers and advise clients
- Providing daily administrative support to the broker team
- Ensuring all clients' documentation is accurate and up to date
- Undertaking any other duties as required
Insurance Administrator
BMG Outsourcing/Adroit Insurance
10.2024 - Current
- Quote retrievals for new business and renewals
- Renewal processing
- Email drafting
- Document management
- Providing daily administrative support to the broker team
Senior Damage Specialist - Motor Vehicle
Smart Sourcing/GoGet
08.2023 - 01.2024
- Assessing damage repair cost to ensure repair costs are fair and reasonable
- Determining liabilities with legislated road rules and explaining liability decisions to stake holders
- Negotiate with various stakeholders (third parties, third-party insurers, third party hire car companies and suppliers
- Investigating damage and keeping unallocated losses to a minimum
- Managing debt recoveries from members and setting up payment plans
- Monitor status of the repairs
- Take accountability for accurately reporting and recording information
Insurance Claims Specialist
QBE Insurance - GSSC
05.2014 - 12.2022
- Manage and handle domestic, small business, and farm catastrophe claims
- Investigate claims to determine validity and coverage
- Liaise with clients and brokers to ensure that all information required to validate a claim has been obtained
- evaluate and assess records of all claims and settlements, ensuring that clients are kept to date with the status of their claims
- Identify opportunities for process improvements in claims management
- Work deliberately with the account management to resolve issues related to claims and settlements
Customer Service Representative
JP Morgan Chase & Company
01.2010 - 07.2013
- Provide timely resolutions to account holders' queries and correspond though inbound/outbound calls regarding transactions on their accounts which includes fraud investigation, debit card replacement and activation, charges/fees, rewards and other related matters
Technical Support Representative
Qualfon Philippines
07.2007 - 01.2010
- Respond to technical and non technical queries from customers for the purpose of providing information, resolving issues and/or providing direction as required
- Use information from customers to diagnose technical issues and walk customers through the steps needed to fix various issues
- Check for customers issues and fixes in the solution dataaw, and add new information to database when and if new issues and fixes arise
Education
Bachelor of Science - Business Accountancy
Asian Development Foundation College
Tacloban City, Province Of Leyte, Philippines 04.2001 -
Skills
Claim investigation
Claims processing
Policy interpretation
Decision-making
Settlement negotiation
Coverage determination
Settlement determinations
Customer service
Excellent communication
Time management abilities
Critical thinking
Attention to detail
Task prioritization
Fraud detection
Risk assessment
Timeline
Insurance Administrator
BMG Outsourcing/Adroit Insurance
10.2024 - Current
Senior Damage Specialist - Motor Vehicle
Smart Sourcing/GoGet
08.2023 - 01.2024
Insurance Claims Specialist
QBE Insurance - GSSC
05.2014 - 12.2022
Customer Service Representative
JP Morgan Chase & Company
01.2010 - 07.2013
Technical Support Representative
Qualfon Philippines
07.2007 - 01.2010
Bachelor of Science - Business Accountancy
Asian Development Foundation College
04.2001 -
Broker's Claims Assistant
Talentbridge/Emjay Insurance Broker
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