Ivan Steve Hechanova
Cebu City
Fact explains nothing. On the contrary, it is fact that requires explanation.
Marilynne Robinson
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Skilled Choreographer talented managing instruction and support for multiple dancers. Proficient in posture, technique, rhythm and steps. Friendly and upbeat communicator with passion for helping dancers to build solid foundation of skillful technique.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Freelance Choreographer
Dance 'til Dawn Bookings And Events
Cebu CIty
12.2022 - Current
- Prepared student groups for competitions with routines, exercise regimens and instruction on specific techniques.
- Managed exercise, conditioning and flexibility improvement programs.
- Composed sequences of steps and moves for dancers.
- Helped students understand rhythm, leaps, turns and posture.
- Developed new choreography for shows and organized rehearsals with team members.
- Choreographed performances for individuals and groups.
- Implemented creative and challenging choreography to push students to next level.
- Developed strong communication and organizational skills through working on group projects.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to develop and implement creative solutions to complex problems.
Freelance Photographer
Capture Frame In Motion
Cebu City
05.2020 - Current
- Photographed high-quality images for various print and digital projects.
- Digitally edited photos to enhance appearance.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Completed complex photo shoots at indoor and outdoor venues.
- Edited, toned, captioned, and uploaded photographs for publication.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Planned and prepared for on-location and studio shoots.
Costumer Service and Representative
Sykes Asia Inc
Cebu City
09.2020 - 03.2021
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
Food Waiter
Creative Cuisine Catering And Services
Cebu City
12.2016 - 01.2020
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
Education
High School Diploma -
06.2020 - 04.2021
Bachelor of Science - Bachelor of Science in Criminology
04.2001 -
Skills
Video Editing
Cooking
I'm not expert with it comes to cooking but I'm willing to learn something new that I haven't experience before. I have no idea how to cook until the pandemic broke up my mom that time was in quarantine and I'm the eldest son at home if I will not do something we all starve to death to my brothers. that's why i open the stove grab some pan and open the fridge I successfully make a dish without guidance to my mom is not that perfect but it taste good starting to that until the present year I keep cooking and offer my service to my family and friends. moreover through my experience I learn how to cook authentic filipino food such as humba,tinola,kare kare and more. In addition I want to learn more to improve my cooking skills and enroll a school cause I will live independent sooner in that way I could save money for not buying outside and make my own food to survive.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Freelance Choreographer - Dance 'til Dawn Bookings And Events
12.2022 - Current
Costumer Service and Representative - Sykes Asia Inc
09.2020 - 03.2021
Oprra National High School - High School Diploma,
06.2020 - 04.2021
Freelance Photographer - Capture Frame In Motion
05.2020 - Current
Food Waiter - Creative Cuisine Catering And Services
12.2016 - 01.2020
University of Cebu - Bachelor of Science, Bachelor of Science in Criminology
04.2001 -
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