Ivan Lloyd V. Lizertiguez
Taguig, Metro Manila
Summary
Skilled at managing multiple priorities with a positive attitude and taking on extra responsibilities to meet team goals. Proficient in Microsoft Office and CRM software to improve efficiency. Known for strong communication, relationship-building, and customer service.
Overview
3
3
years of professional experience
Work History
Senior Process Executive (Contractual)
Cognizant Technology Solutions Phils., Inc
09.2024 - 11.2024
- Maintained detailed records of user interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with users through active listening skills, leading to higher retention rates and positive feedback from clients.
Quality Analyst
TaskUs Ortigas - Phoenix
12.2023 - 09.2024
- Maintained the quality of the campaign's processes through auditing the agents' interactions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Customer Service Representative
TaskUs Ortigas - Phoenix
11.2022 - 12.2023
- Handled customer inquiries and suggestions promptly and professionally through chats, calls, and emails.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
English Proficiency Test Rater (Japanese Students)
CCK City Network, Inc.
11.2021 - 10.2022
- Rated oral English proficiency exams of Japanese students based on the provided rubrics of the clients.
- Maintained the quality of scoring and rating through attending team huddles and group calibrations.
Education
Bachelor of Arts - English Language Studies
Polytechnic University of The Philippines
10-2022
High School Diploma -
Arellano University - Andres Bonifacio Campus
05-2018
Skills
- Compliance
- Quality Assurance
- Customer Service / Rapport
- English Fluency
- Computer Proficiency
- CRM Software (Salesforce, Zendesk,
CXOne) - Microsoft (Word, Excel, PowerPoint)
- GSuite (Docs, Sheets, Slides, Calendar,
Gmail) - Multitasking, Organization, Initiative
Timeline
Senior Process Executive (Contractual)
Cognizant Technology Solutions Phils., Inc
09.2024 - 11.2024
Quality Analyst
TaskUs Ortigas - Phoenix
12.2023 - 09.2024
Customer Service Representative
TaskUs Ortigas - Phoenix
11.2022 - 12.2023
English Proficiency Test Rater (Japanese Students)
CCK City Network, Inc.
11.2021 - 10.2022
High School Diploma -
Arellano University - Andres Bonifacio Campus
Bachelor of Arts - English Language Studies
Polytechnic University of The Philippines
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