Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivan Lloyd V. Lizertiguez

Taguig, Metro Manila

Summary

Skilled at managing multiple priorities with a positive attitude and taking on extra responsibilities to meet team goals. Proficient in Microsoft Office and CRM software to improve efficiency. Known for strong communication, relationship-building, and customer service.

Overview

3
3
years of professional experience

Work History

Senior Process Executive (Contractual)

Cognizant Technology Solutions Phils., Inc
10F McKinley Hill Cyberpark, Campus Avenue, Taguig
09.2024 - 11.2024
  • Maintained detailed records of user interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with users through active listening skills, leading to higher retention rates and positive feedback from clients.

Quality Analyst

TaskUs Ortigas - Phoenix
14F-17F, Cyber Omega, Pearl Dr, Ortigas Center
12.2023 - 09.2024
  • Maintained the quality of the campaign's processes through auditing the agents' interactions.
  • Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.

Customer Service Representative

TaskUs Ortigas - Phoenix
14F-17F, Cyber Omega, Pearl Dr, Ortigas Center
11.2022 - 12.2023
  • Handled customer inquiries and suggestions promptly and professionally through chats, calls, and emails.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

English Proficiency Test Rater (Japanese Students)

CCK City Network, Inc.
3502 One San Miguel Avenue Condominium, San Miguel (Remote)
11.2021 - 10.2022
  • Rated oral English proficiency exams of Japanese students based on the provided rubrics of the clients.
  • Maintained the quality of scoring and rating through attending team huddles and group calibrations.

Education

Bachelor of Arts - English Language Studies

Polytechnic University of The Philippines
10-2022

High School Diploma -

Arellano University - Andres Bonifacio Campus
05-2018

Skills

  • Compliance
  • Quality Assurance
  • Customer Service / Rapport
  • English Fluency
  • Computer Proficiency
  • CRM Software (Salesforce, Zendesk,
    CXOne)
  • Microsoft (Word, Excel, PowerPoint)
  • GSuite (Docs, Sheets, Slides, Calendar,
    Gmail)
  • Multitasking, Organization, Initiative

Timeline

Senior Process Executive (Contractual)

Cognizant Technology Solutions Phils., Inc
09.2024 - 11.2024

Quality Analyst

TaskUs Ortigas - Phoenix
12.2023 - 09.2024

Customer Service Representative

TaskUs Ortigas - Phoenix
11.2022 - 12.2023

English Proficiency Test Rater (Japanese Students)

CCK City Network, Inc.
11.2021 - 10.2022

High School Diploma -

Arellano University - Andres Bonifacio Campus

Bachelor of Arts - English Language Studies

Polytechnic University of The Philippines
Ivan Lloyd V. Lizertiguez