Ivan Lloyd Lizertiguez
Taguig
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Excelled in leveraging Microsoft Office and CRM software to enhance operational efficiency. Renowned for good communication skills, relationship building, and customer service.
Overview
3
3
years of professional experience
Work History
Client Analyst
TaskUs Ortigas - Phoenix
12.2023 - 09.2024
- Maintained the quality of the campaign's processes through auditing the agents' interactions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Provided regular updates to the team on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Representative
TaskUs Ortigas - Phoenix
11.2022 - 12.2023
- Handled customer inquiries and suggestions promptly and professionally through chats, calls, and emails.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
English Proficiency Test Rater (Japanese Students)
CCK City Network, Inc.
11.2021 - 10.2022
- Rated oral English proficiency exams of Japanese students based on the provided rubrics of the clients.
- Provided feedback on that the students can improve on.
- Maintained the quality of scoring and rating through attending team huddles and group calibrations.
Education
Bachelor of Arts - English Language Studies
Polytechnic University of The Philippines
10.2022
High School Diploma -
Arellano University - Andres Bonifacio Campus
05.2018
Skills
- Quality Assurance
- Customer Service
- English Fluency
- Computer Proficiency
- CRM Software [Salesforce, Zendesk, CXone]
- Microsoft [Word, Excel, PowerPoint]
- GSuite [Docs, Sheets, Slides, Calendar]
- Multitasking, Organization, and Initiative
Timeline
Client Analyst
TaskUs Ortigas - Phoenix
12.2023 - 09.2024
Customer Service Representative
TaskUs Ortigas - Phoenix
11.2022 - 12.2023
English Proficiency Test Rater (Japanese Students)
CCK City Network, Inc.
11.2021 - 10.2022
Bachelor of Arts - English Language Studies
Polytechnic University of The Philippines
High School Diploma -
Arellano University - Andres Bonifacio Campus
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