Ivan John Carlo Clorina
Dasmariñas City Cavite,Philippines
Summary
Hardworking professional with talent for providing exceptional customer service and ensuring guests' satisfaction. Adept at handling luggage, coordinating transportation, and assisting with special requests. Strong communication skills and friendly, approachable demeanour.
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Bellman/Doorman
The Manila Hotel
Manila, Philippines
2022.12 - 2026.07
- Delivered guest luggage to rooms promptly, ensuring belongings were handled with care.
- Greeted visitors upon their arrival and provided location information to acquaint guests with hotel.
- Immediately responded to guest concerns and requests to resolve issues and support smooth and positive communications.
- Maintained excellent guest satisfaction by helping with luggage and package needs.
Education
Bachelor of Science - Hospitality Management
Cavite State University
Trece Martires City Cavite, Philippines 2018.06 - 2022.08
Skills
- Communication skills
- Customer relationship management
- Positive attitude
- Ensuring customer satisfaction
- Decision making
- Active listening
- Effective communication
Timeline
Bellman/Doorman
The Manila Hotel
2022.12 - 2026.07
Bachelor of Science - Hospitality Management
Cavite State University
2018.06 - 2022.08