IVAN CARL PADILLA
Paranaque City
Summary
Enthusiastic and self-motivated professional with a strong work ethic and reliability. Proven ability to collaborate effectively in team settings while also excelling in independent tasks. Committed to continuous skill development and embracing new challenges to enhance expertise.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
TaskUS
09.2025 - 01.2026
- Monitored user-generated content on social media and websites for compliance with community guidelines.
- Removed inappropriate or harmful content to ensure platform integrity.
- Escalated severe violations to management for prompt resolution.
- Provided feedback reports on content trends, violations, and user behaviour insights.
Customer Service Representative (Healthcare Account)
Alorica
Pasay City
11.2023 - 02.2025
- Facilitated effective communication with client customers via chats and calls.
- Resolved customer issues promptly to enhance satisfaction.
- Collaborated with team members to ensure seamless operations.
- Maintained accurate records for client interactions and resolutions.
Documentation Processor
SCANASIA OVERSEAS INC.
Taguig City
02.2023 - 10.2023
- Managed invoice returns from truckers to ensure accurate processing.
- Analyzed discrepancies or tampering in returned invoices and documents.
- Managed sensitive information with utmost confidentiality and adherence to data protection laws.
Documentation Processor
2GO LOGISTIC INC.
Taguig City
05.2022 - 01.2023
- Managed invoice returns from truckers to ensure accurate processing.
- Analyzed discrepancies or tampering in returned invoices and documents.
- Managed sensitive information with utmost confidentiality and adherence to data protection laws.
Head Barista
Basi Cafe
Taguig City
03.2020 - 07.2020
- Supervised staff to ensure compliance with quality procedures in food and drink preparation.
- Investigated and resolved customer complaints related to service and product quality.
- Managed inventory of coffee beans, milk, and supplies, ordering stock as needed.
- Maintained cleanliness of work environment by regularly sanitizing equipment and customer areas.
Education
Bachelor of Science - Computer Science
Metro Business College
01.2024
High School
Ramon Pascual Institute
01.2015
Skills
- Web design and development
- Microsoft Office proficiency
- Computer literacy
- Organizational skills
- Time management
- Effective communication
- Customer engagement
- Process documentation
- Content moderation
- Customer Service
- Multi-tasking
- Active listening
Language
English
Tagalog
References
- Rochelle Mae Felices
2GO Logistic CIC
Phone: 09156584527 - Denice De Ynchausti
Customer Service Representative (Alorica)
Phone: 09175123997
Timeline
Customer Service Representative
TaskUS
09.2025 - 01.2026
Customer Service Representative (Healthcare Account)
Alorica
11.2023 - 02.2025
Documentation Processor
SCANASIA OVERSEAS INC.
02.2023 - 10.2023
Documentation Processor
2GO LOGISTIC INC.
05.2022 - 01.2023
Head Barista
Basi Cafe
03.2020 - 07.2020
Bachelor of Science - Computer Science
Metro Business College
High School
Ramon Pascual Institute