Ivan Addison Obcena
Advisor 1
Bacoor, Province Of Cavite
Summary
Dynamic Advisor and Product Ready Trainer at Concentrix, adept in problem-solving and client engagement. Excelled in fostering growth and utilizing CRM tools for efficient client management. Demonstrated expertise in customer service and product knowledge, significantly enhancing client loyalty and team performance.
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Advisor 1 & Product Ready Trainer 1
Concentrix
Pasay
10.2021 - Current
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
- Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Vocational - Computer Technology
Tuloy Foundation Inc.
C2GJ+GQ6, St Mary St, Muntinlupa, Metro Manila 07.2019 - 07.2021
Skills
Problem-solving
Client engagement
Career planning
Critical thinking
Customer service
Product knowledge
Time management
Timeline
Advisor 1 & Product Ready Trainer 1
Concentrix
10.2021 - Current
Vocational - Computer Technology
Tuloy Foundation Inc.
07.2019 - 07.2021
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