Ivan naval
Summary
Versatile IT Specialist with a robust background in information security and problem-solving, honed in roles with the US Army and TSA. Excelled in streamlining workflows and enhancing operational efficiencies, demonstrating exceptional IT troubleshooting and interpersonal skills. Proven track record in fostering client relationships and ensuring safety and security in high-stakes environments.
Experienced with law enforcement protocols and community engagement. Utilizes critical thinking and observational skills to support safety and order. Knowledge of legal procedures and effective communication techniques, ensuring seamless teamwork and operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Army, Information Technology Specialist
US Army
04.2015 - Current
- Championed the adoption of new software tools that streamlined workflows across multiple departments.
- Maintained database systems to track and analyze operational data.
- Collected, arranged, and input information into database system.
- Gathered, organized and input information into digital database.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Used ticketing systems to manage and process support actions and requests.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
Police Cadet
Tampa Police Department
03.2022 - 02.2023
- Prevented dangerous situations from escalating by using de-escalation tactics when interacting with individuals experiencing mental health crises or under the influence of drugs or alcohol.
- Promoted positive relationships between the police force and the community by addressing citizen concerns through open dialogue and conflict resolution techniques.
- Filed records and provided recordkeeping duties.
- Assisted in maintenance of police facilities and vehicles.
Transportation Security Officer
TSA
05.2018 - 04.2022
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Utilized strong communication skills to address passenger concerns or inquiries related to transportation security processes.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
Education
Bachelor of Science - Cyber Security
Southern New Hampshire University
New Hampshire10-2024
Skills
- IT troubleshooting
- Problem-solving skills
- Information security
- End user support
- Call center operations
Certification
- Sec+
Timeline
Police Cadet
Tampa Police Department
03.2022 - 02.2023
Transportation Security Officer
TSA
05.2018 - 04.2022
Army, Information Technology Specialist
US Army
04.2015 - Current
Bachelor of Science - Cyber Security
Southern New Hampshire University
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