Ivan Encila
Makati City, Metro Manila
Summary
Dynamic and results-oriented professional with experience at Top Service Solution, Inc., where I significantly reduced staff workload and streamlined training material access. Excelled in high-pressure environments, showcasing exceptional communication and analytical skills. Proven track record in enhancing training effectiveness and passenger satisfaction, demonstrating a blend of interpersonal abilities and problem-solving prowess.
Overview
1
1
year of professional experience
Work History
On The Job Training (Office Works)
Top Service Solution, Inc.
03.2024 - 04.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
Training Flight Attendant
Golden Success Flying School
02.2024 - 03.2024
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
On The Job Training /Assistant Front Desk Manager
Astoria Culinary & Hospitality Institute
02.2023 - 03.2023
- Organized training materials inventory, streamlining access to resources for trainers and participants alike.
- Assisted in the evaluation of training effectiveness through data analysis, leading to continuous improvement and provided additional support as needed.
Education
Bachelor of Science - Tourism And Hospitality Management
Arellano University
2600 Legarda St, Sampaloc, Manila City06-2024
Skills
- - Positive Attitude / Motivation and Passion to work
- - Can work under pressure / willing to extend after work hours
- - Communication and Analytical Skills
- - Problem-Solving / Creative
- - Interpersonal Abilities
Timeline
On The Job Training (Office Works)
Top Service Solution, Inc.
03.2024 - 04.2024
Training Flight Attendant
Golden Success Flying School
02.2024 - 03.2024
On The Job Training /Assistant Front Desk Manager
Astoria Culinary & Hospitality Institute
02.2023 - 03.2023
Bachelor of Science - Tourism And Hospitality Management
Arellano University
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