Summary
Overview
Work History
Education
Skills
Certification
Timeline
SalesAssociate

Ivamie Tigley

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Sales Associate

Mandarin Plaza Hotel
12.2022 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Engaged with customers to build rapport and loyalty.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.

Reservation Associate

Mandarin Plaza Hotel
06.2019 - 07.2020
  • Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
  • Collaborated with team members to ensure seamless reservation management and guest satisfaction.
  • Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
  • Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
  • Supported front desk operations as needed during peak periods or staffing shortages.
  • Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.

Food Server

Shangri-La Mactan Cebu
08.2018 - 02.2019
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
  • Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.

On the Job Training

Mandarin Plaza Hotel
05.2017 - 03.2018
  • Enhanced trainee retention by developing comprehensive and interactive training materials.
  • Facilitated employee growth and progression by offering mentorship opportunities and providing guidance on career development strategies.

Education

Bachelor of Science - Hospitality Management

Cebu Technological University
Argao, Province Of Cebu, Philippines
03-2018

Mantalongon National High School
Mantalongon Dalaguete Cebu
03-2013

Langkas Elementary School
Langkas Dalaguete Cebu
03-2008

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Exceptional customer service
  • Relationship building
  • Cash handling
  • Flexible schedule
  • Verbal/written communication
  • Client service
  • Sales strategies

Certification

NC 11 Certificate Front Office

NC 11 Certificate Cookery

Timeline

Sales Associate

Mandarin Plaza Hotel
12.2022 - Current

Reservation Associate

Mandarin Plaza Hotel
06.2019 - 07.2020

Food Server

Shangri-La Mactan Cebu
08.2018 - 02.2019

On the Job Training

Mandarin Plaza Hotel
05.2017 - 03.2018

Bachelor of Science - Hospitality Management

Cebu Technological University

Mantalongon National High School

Langkas Elementary School

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Ivamie Tigley