Ivamie Tigley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Mandarin Plaza Hotel
12.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Reservation Associate
Mandarin Plaza Hotel
06.2019 - 07.2020
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Collaborated with team members to ensure seamless reservation management and guest satisfaction.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.
Food Server
Shangri-La Mactan Cebu
08.2018 - 02.2019
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
On the Job Training
Mandarin Plaza Hotel
05.2017 - 03.2018
- Enhanced trainee retention by developing comprehensive and interactive training materials.
- Facilitated employee growth and progression by offering mentorship opportunities and providing guidance on career development strategies.
Education
Bachelor of Science - Hospitality Management
Cebu Technological University
Argao, Province Of Cebu, Philippines03-2018
Mantalongon National High School
Mantalongon Dalaguete Cebu03-2013
Langkas Elementary School
Langkas Dalaguete Cebu03-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Verbal/written communication
- Client service
- Sales strategies
Certification
NC 11 Certificate Front Office
NC 11 Certificate Cookery
Timeline
Sales Associate
Mandarin Plaza Hotel
12.2022 - Current
Reservation Associate
Mandarin Plaza Hotel
06.2019 - 07.2020
Food Server
Shangri-La Mactan Cebu
08.2018 - 02.2019
On the Job Training
Mandarin Plaza Hotel
05.2017 - 03.2018
Bachelor of Science - Hospitality Management
Cebu Technological University
Mantalongon National High School
Langkas Elementary School
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