Ivamie Tigley
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Mandarin Plaza Hotel
Cebu City, Province Of Cebu, Philippines
12.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Reservation Associate
Mandarin Plaza Hotel
Cebu City, Province Of Cebu, Philippines
06.2019 - 07.2020
- Enhanced customer satisfaction by efficiently handling reservations and addressing inquiries.
- Collaborated with team members to ensure seamless reservation management and guest satisfaction.
- Adapted quickly to changes in pricing structures or room availability, ensuring correct information was provided to guests at all times.
- Assisted in resolving booking issues and concerns, ensuring positive guest experiences.
- Supported front desk operations as needed during peak periods or staffing shortages.
- Maintained up-to-date knowledge of hotel amenities, promotions, and policies to effectively serve guests.
Food Server
Shangri-La Mactan Cebu
Lapu-Lapu City, Province Of Cebu, Philippines
08.2018 - 02.2019
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
On the Job Training
Mandarin Plaza Hotel
Cebu City, Province Of Cebu, Philippines
05.2017 - 03.2018
- Enhanced trainee retention by developing comprehensive and interactive training materials.
- Facilitated employee growth and progression by offering mentorship opportunities and providing guidance on career development strategies.
Education
Bachelor of Science - Hospitality Management
Cebu Technological University
Argao, Province Of Cebu, Philippines03-2018
Mantalongon National High School
Mantalongon Dalaguete Cebu03-2013
Langkas Elementary School
Langkas Dalaguete Cebu03-2008
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Relationship building
- Cash handling
- Flexible schedule
- Verbal/written communication
- Client service
- Sales strategies
Certification
NC 11 Certificate Front Office
NC 11 Certificate Cookery
Timeline
Sales Associate
Mandarin Plaza Hotel
12.2022 - Current
Reservation Associate
Mandarin Plaza Hotel
06.2019 - 07.2020
Food Server
Shangri-La Mactan Cebu
08.2018 - 02.2019
On the Job Training
Mandarin Plaza Hotel
05.2017 - 03.2018
Bachelor of Science - Hospitality Management
Cebu Technological University
Mantalongon National High School
Langkas Elementary School