Israhayda Dumamba

Key Responsibilities

• Conduct high-volume outreach (≈600 calls/week) to recruit, screen, and enroll eligible participants into a longitudinal research study
• Perform eligibility and cognitive assessments to confirm participant qualification
• Guide participants through the informed consent process, ensuring understanding and ethical enrollment
• Carry out study procedures, including quality of life assessments and onboarding tasks
• Maintain accurate, IRB-compliant documentation and track participant progress throughout the study
• Communicate regularly with the co-investigator to relay study updates, participant status, and emerging data trends.
• Maintain up-to-date tracking of study metrics and assist with ongoing quality control efforts related to participant engagement and data collection.

Clinical & Research Skills

• Participant Recruitment & Retention
• Informed Consent Process
• Protocol Adherence & IRB Compliance
• Data Collection & Management
• Human Subjects Research (HSR) Ethics
• Longitudinal Study Coordination

Communication & Interpersonal Skills

• Patient/Participant Communication
• Culturally Competent Care
• Rapport Building
• Clear Verbal & Written Communication
• Team Collaboration with Investigators & Staff

Technical & Analytical Skills

• PhaseZero Data Management System
• Microsoft Excel / Google Sheets
• Call Tracking & Productivity Tools
• Data Entry Accuracy
• Report Preparation

Organizational & Administrative Skills

• High-Volume Outreach (600+ calls/week)
• Time Management in Fast-Paced Environments
• Detailed Recordkeeping
• Multitasking Across Study Phases

• Managed all aspects of real estate transactions from contract to close, ensuring compliance with legal and regulatory requirements.
• Coordinated communication between buyers, sellers, agents, lenders, and escrow officers to facilitate smooth transactions.
• Reviewed and verified all transaction documents, including purchase agreements, inspection reports, and closing disclosures.
• Maintained accurate and up-to-date transaction records in the company’s database.
• Assisted in resolving any issues that arose during the transaction process, ensuring a positive experience for all parties involved.
• Provided exceptional customer service to clients, addressing their inquiries and concerns promptly and professionally.

• Adhere to quality standards, meeting both sales and customer service performance set by the management
• Meet/exceed all performance expectations including products sales, add-on sales, call handling metrics, and quality standards
• Conduct training and mentor team members to promote productivity and commitment to friendly service
• Communicate KPIs outlined in annual plan to inform employees of expectations and deliverables
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
• Maintained calm demeanor and professionally manage issues in busy, high stress situations
• Engaged with customers to build rapport and loyalty.