Israel Seares
Infrastructure Engineer
Cebu City
Summary
Experienced in network infrastructure and operational service management, well-versed in ITIL standards and industry best practices. Skilled in managing and optimizing network systems for seamless operations and maximum efficiency. Strong technical skills and dedication to excellence, poised to contribute significantly to any organization's network infrastructure and service management initiatives.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
3
3
Certifications
Work History
Cegid Infrastructure Consultant
VISEO
06.2023 - Current
- Delivers daily operational support for all infrastructure-related issues to ensure seamless application functionality.
- Coordinates with clients and key stakeholders to manage escalations and resolve issues promptly.
- Oversees the team's Service Level Agreements (SLA) and governance reports, ensuring adherence to established standards.
- Collaborates with internal teams to maintain a robust and efficient application infrastructure, ensuring consistent peak performance.
Infrastructure Engineer
Accenture Inc
2 2019 - 05.2023
- Provides day-to-day IT support for the organization in the area of IT infrastructure from simple to complex issues not limited to communication infrastructure such as firewall, vpn, LAN, WAN, backup & storage, databases, and other communication or server infrastructure-related services
- Performs installations, upgrades, preventive maintenance, access administration and other infrastructure-related services.
Problem Manager
Accenture Inc
05.2016 - 02.2019
- Identify and resolve the root cause of problems and thus reduce the prevent further incidents from recurring
- Ensuring that the resolution is implemented through the appropriate control procedures with the help of Change and Release Management.
Network Telecommunications Engineer
Accenture Inc
05.2014 - 03.2016
- Resolve voice and data circuit failures, typically ranging from DS0-DS1, T1-T3 and WAN
- Performs diagnostics and test to determine cause of outages
- Apply necessary fix in collaboration with other Telcos or internal workgroups
- Update customers and key stakeholders as well as provides necessary escalations
- Provides RFO and recommendations for permanent fixes or product process upgrades.
Education
BS-Electronics Communications Engineering -
Cebu Institute of Technology - University
06.2000 - 05.2007
Skills
Network Security
Service Management Operations
IT Infrastructure
Certification
CCNA, 06/2021, 06/2024
Languages
English
Tagalog
Cebuano
Timeline
Cegid Infrastructure Consultant
VISEO
06.2023 - Current
Problem Manager
Accenture Inc
05.2016 - 02.2019
Network Telecommunications Engineer
Accenture Inc
05.2014 - 03.2016
BS-Electronics Communications Engineering -
Cebu Institute of Technology - University
06.2000 - 05.2007
Infrastructure Engineer
Accenture Inc
2 2019 - 05.2023
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