Watching Movies, Traveling, Photo Editing, Traveling
Ises Kaye F. Baetiong
Dining Staff
San Antonio, Paranaque
Summary
Successful Shift Manager with background overseeing food service operations to offer outstanding customer experiences. Talented at training crews to courteously respond to customer needs and quickly perform various tasks. Flexible and willing to work day, night and weekend schedules.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
10
10
Certifications
Work History
Restaurant Shift Manager
Rigatoni Corp.
Metro Manila
01.2022 - Current
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Cross-trained crew members on different duties to increase coverage.
- Checked and monitored inventory levels to reorder items.
- Coached crew during food preparation, controlled production levels and tracked waste to manage costs.
- Monitored employee food handling, safety and uniform requirements.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Maximized quality assurance by completing frequent line checks.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Motivated staff to perform at peak efficiency and quality.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Dining Staff/In-Store Trainer
The Bistro Group,Inc.
Makati
04.2017 - 11.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
- Processed orders and sent to kitchen employees for preparation.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Collected orders and relayed them to bartenders quickly and accurately.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Asked customers for feedback, solved problems and filled drinks throughout meal.
Server/Cashier
Sarsa Group Inc
Makati
05.2016 - 03.2018
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Reviewed new promotions and monitored price changes.
- Processed customer refunds and exchanges according to established guidelines.
- Collected and authorized payments of guests.
- Greeted customers entering store and responded promptly to customer needs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Created price tags and merchandise signs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Receptionist/Server
Stackers Burger Cafe
05.2013 - 02.2015
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Maintained confidentiality of information regarding clients and company.
- Provided callers with address, directions, company website and related information.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Increased sales significantly by upselling higher-end products to customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Education
Bachelor of Science - Hotel, Motel, And Restaurant Management
The Fisher Valley College
Taguig City 06.2008 - 04.2012
High School Diploma -
Bagumbayan National High School
Bagumbayan, Taguig City 06.2004 - 03.2008
Skills
Strategic planning
Interests
Software
MS Office
Certification
Validated "In-Store Trainer", Italianni's
Timeline
Restaurant Shift Manager
Rigatoni Corp.
01.2022 - Current
Validated "In-Store Trainer", Italianni's
03-2019
"2019 4Th Rookie of the Quarter"
02-2019
"2018 3Rd Quarter Most Improved"
10-2018
Dining Staff/In-Store Trainer
The Bistro Group,Inc.
04.2017 - 11.2021
Server/Cashier
Sarsa Group Inc
05.2016 - 03.2018
"Most Dependable" of all branches
12-2014
"Employee of the Month"
07-2014
"Employee of the Month"
06-2014
"Employee of the Month"
05-2014
"Employee of the Month"
12-2013
"Employee of the Month"
11-2013
"Employee of the Month"
08-2013
Receptionist/Server
Stackers Burger Cafe
05.2013 - 02.2015
Bachelor of Science - Hotel, Motel, And Restaurant Management
The Fisher Valley College
06.2008 - 04.2012
High School Diploma -
Bagumbayan National High School
06.2004 - 03.2008
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