Isaias Jr Castillo
Hospitality Hotel Cruise Industry
Pambujan,Northern Samar
Summary
Proven Hotel Waiter at Royal Caribbean International, adept in enhancing guest satisfaction through exceptional dining experiences and attentive service. Skilled in food safety and guest relations, consistently managed multiple tasks to minimize delays, ensuring seamless service. Excelled in high-pressure situations, maintaining professionalism and prioritizing guest needs effectively. Diligent Food Service worker with successful history in settings and dedication to supporting team with hard work and knowledgeable service. Familiar with food safety requirements and taking accurate orders. Skilled at delivering speedy service to maximize satisfaction.
Overview
7
7
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Hotel Waiter
Royal Caribbean International
Miami,Florida
12.2009 - 09.2016
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Maintained clean and organized table settings, ensuring comfortable and inviting atmosphere for guests.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
- Protected guests by following proper food handling procedures.
Education
Bachelor of Science - Custom Administration
Philippine Maritime Institute
Manila, Metro Manila, Philippines 06.1993 - 10.2004
Skills
Order Taking
Table Setting
Food presentation
Personal grooming
Allergy awareness
Guest Relations
Food safety knowledge
Professional Attitude
Hardware Configuration
Computer Assembly
Hardware troubleshooting
Hardware and software installation
Commercial driving
Navigational Systems and GPS
Route logs
Certification
Basic Computer Servicing
Timeline
Basic Computer Servicing
06-2015
Hotel Waiter
Royal Caribbean International
12.2009 - 09.2016
Bachelor of Science - Custom Administration
Philippine Maritime Institute
06.1993 - 10.2004