MATILDE M. BALAO

Dasmarinas, Province Of Cavite

Summary

Dynamic professional with a proven track record in customer service and account management, notably at BIG ORTIGAS CONSTRUCTION & ELECTRICAL SUPPLY CO. Skilled in cash handling and computer literacy, complemented by a positive attitude and exceptional time management abilities. Demonstrated success in enhancing client satisfaction and streamlining financial processes.

Overview

years of professional experience

Work History

Cashier

BRITISH RESTAURANT

07.2024 - 02.2025

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.

Account Officer

BIG ORTIGAS CONSTRUCTION & ELECTRICAL SUPPLY CO.

01.2019 - 06.2021

Developed strong relationships with clients by promptly addressing inquiries or concerns related to their accounts.
Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
Responded to requests for information and resolved issues quickly.
Increased client satisfaction by providing timely and accurate financial reports.

Office Intern

PHILIPPINE HEALTH INSURANCE CORPORATION REGION II

06.2017 - 07.2017

Supported daily operations, contributing to a well-organized and efficient work environment.
Sorted, organized, and maintained files.
Maintained client confidentiality while handling sensitive information professionally and securely.
Word-processed documents by editing, proofreading and scanning [Number] documents.

Education

Bachelor of Science - Computer Science

ISABELA STATE UNIVERSITY, Cabagan, Province Of Isabela, Philippines

06-2018

Skills

Computer Literate
Have positive attitude toward works
Work ethic and integrity
Patience and empathy

Time management skills
Cash handling
Self motivated
Can easily adopt to a new environment

Timeline

Cashier - BRITISH RESTAURANT

07.2024 - 02.2025

Account Officer - BIG ORTIGAS CONSTRUCTION & ELECTRICAL SUPPLY CO.

01.2019 - 06.2021

Office Intern - PHILIPPINE HEALTH INSURANCE CORPORATION REGION II