Summary
Work History
Education
Skills
Timeline
Generic

Isaac Mari Mahinay

Lapu-lapu

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Work History

Customer Service Representative

Teleperformance
04.2024 - 09.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Science - Aviation Technology - Major in Flying

Indiana Aerospace University
Lapu-lapu City, Cebu, Philippines
06.2022

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Timeline

Customer Service Representative

Teleperformance
04.2024 - 09.2024

Bachelor of Science - Aviation Technology - Major in Flying

Indiana Aerospace University

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Isaac Mari Mahinay