Isaac George Bisen
Mati
Summary
Detail-oriented leader with expertise in fostering strong relationships and enhancing team performance. Committed to developing effective training initiatives and ensuring high levels of customer satisfaction through strategic problem-solving.
Results-driven professional with a background in team leadership and operational efficiency. Skilled in implementing training programs and quality control measures that boost team performance and improve client satisfaction.
Overview
3
3
years of professional experience
Work History
Team Lead
CNM Solutions
Davao City, Province Of Davao Del Sur, Philippines
10.2018 - 11.2020
- Led team in executing daily operational strategies and improving workflow efficiency.
- Mentored junior staff, enhancing their skills and ensuring adherence to best practices.
- Developed training programs that improved staff performance and reduced onboarding time.
- Analyzed process efficiencies, implementing changes that streamlined operations significantly.
- Conducted regular performance reviews, providing constructive feedback to enhance team productivity.
- Implemented quality control measures that increased accuracy of deliverables and improved customer satisfaction.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Account Associate
CNM Solutions
Davao City, Province Of Davao Del Sur, Philippines
09.2017 - 10.2018
- Managed client accounts, ensuring timely communication and resolution of inquiries.
- Assisted in preparation of account reports, enhancing data accuracy and consistency.
- Supported cross-functional teams in executing client projects, fostering collaboration and efficiency.
Education
Bachelor of Arts - Business Administration And Economics
03-2008
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Complaint resolution
- Employee evaluation
- Trend tracking
- Relationship building
- Employee training
- Task delegation
- Problem-solving
- Team supervision
- Flexible schedule
- Coaching
- Client support
- Technical support
Timeline
Team Lead - CNM Solutions
10.2018 - 11.2020
Account Associate - CNM Solutions
09.2017 - 10.2018
University of Mindanao - Bachelor of Arts, Business Administration And Economics
Immaculate Heart of Mary Academy - ,
Pickleball, Gym, Reading Self Help Books, Investing and Trading
I like to play pickleball with friends and strangers alike when I have time - Keeps me going through out the week. Going to the gym regularly every week enhances my discipline and love for my self. And I love reading when I can just to make my mind focused and ready for things ahead. I also have a background in investing and Trading - managing personal accounts and learning this in hopes to make this as a career in the long run.