Irvin Justin Naguit
Technical Support Engineer
Floridablanca, Province of Pampanga
Summary
Accomplished Technical Support Engineer with a proven track record at Yotpo, enhancing customer satisfaction through effective problem-solving and technical troubleshooting. Excelled in project management and customer relationship management, achieving a high case closure rate. Skilled in mentoring and fostering trust, demonstrating both technical expertise and exceptional communication abilities.
Overview
3
3
years of professional experience
Work History
Technical Support Engineer
Yotpo
Angeles City
10.2022 - Current
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Mentored junior members of the team on best practices in issue resolution techniques.
Migration Engineer/Customer Support Specialist
Pabacus Technology
Angeles City
01.2022 - 05.2022
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Applications Maintenance and Monitoring
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
Education
Bachelor of Science - Information Technology
Angeles University Foundation
Angeles City 07.2022 - 07.2022
Skills
Technical support
Technical troubleshooting
System troubleshooting
Problem-solving
Project management
Customer service
Customer relationship management
API (Application Programming Interfaces) Knowledge
Accomplishments
- Supervised team of 3 staff members.
- Achieved multiple 5 stars Shopify Reviews through effectively helping Clients.
- Has been the top support agent for consecutive periods.
Timeline
Technical Support Engineer
Yotpo
10.2022 - Current
Bachelor of Science - Information Technology
Angeles University Foundation
07.2022 - 07.2022
Migration Engineer/Customer Support Specialist
Pabacus Technology
01.2022 - 05.2022
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