Irvin Jay S. Lupena
Customer Service Representative
910A Everlasting Street Bliss Townhomes, Hulo
Summary
Hardworking and Quick-to-Learn
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Places emphasis on customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Sharing knowledge with teammates and colleagues
Overview
2
2
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Customer Service Representative
Teleperformance
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Internship/On The Job Experience
Laguna State Polytechnic University
02.2023 - 06.2023
- Creating student lecture presentations and handouts
- Creating documents
- Managing internship database
- Bridge of Communication between fellow interns and Supervisors
- Contact: Mia Villarica
Education
Bachelor of Science - Computer Science
Laguna State Polytechnic University
Sta. Cruz, Laguna 08.2019 - Current
Skills
Active listening
Timeline
Customer Service Representative
Teleperformance
01.2024 - Current
Internship/On The Job Experience
Laguna State Polytechnic University
02.2023 - 06.2023
Bachelor of Science - Computer Science
Laguna State Polytechnic University
08.2019 - Current
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