Summary
Overview
Work History
Education
Skills
Timeline
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IRISH LOU CABARLE

IRISH LOU CABARLE

Executive Services Specialist / Customer Service Specialist
Mabalacat City

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support with more than 5 years experience as Collections/Customer Service Representative. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively with strong communication and problem-solving skills.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Executive Services Specialist II

Cloudstaff Philippines Inc.
01.2022 - 01.2025
  • Responsible for managing the ordering activity for the organization including timely and accurate entry and processing of all orders received
  • Adept in handling inquiries via phone calls, resolving issues and has strong communication and problem-solving skills and dedicated in maintaining accuracy and customer satisfaction
  • Generate and Process invoices
  • Allocate and tract orders and returns
  • Optimize inventory readiness and order fulfillment to ensure maximum sales can be realized
  • Receive, prioritize, process and identify incoming orders according to the sales policy and customer requirements
  • Quality checks on order entered
  • Skilled in order tracking and ensuring timely delivery

Collection/Customer Service Specialist

iQor Philippines Inc.
01.2019 - 01.2022
  • Served as a collection and Customer Service specialist that caters US credit account client.
  • Educated customers on their financial obligations, offering guidance on options tailored to their individual circumstances.
  • Handles verification and asking additional information in approving credit applications
  • Making sure that public records matches the information provided by the customer and also tasked with handling fraud accounts
  • Handles both inbound and outbound calls and tasked in collecting past due accounts and updating customers information in the database
  • Provides additional information about the services and payments options that will suit the customer's need

Education

Hotel And Restaurant Management -

Clark International College of Science And Technology
Mabalacat City, Pampanga
01.2012 - 01.2013

Associate in Computer Science -

Asian Institute of Computer Studies
01.2001 - 01.2003

Skills

    MS Office Applications

    Customer Service

    Communications Skills

    Data Entry

    Attention to Details

    Team Player

    Customer-oriented

Timeline

Executive Services Specialist II

Cloudstaff Philippines Inc.
01.2022 - 01.2025

Collection/Customer Service Specialist

iQor Philippines Inc.
01.2019 - 01.2022

Hotel And Restaurant Management -

Clark International College of Science And Technology
01.2012 - 01.2013

Associate in Computer Science -

Asian Institute of Computer Studies
01.2001 - 01.2003

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IRISH LOU CABARLEExecutive Services Specialist / Customer Service Specialist