IRISH JON FLORESCA
Maragondon, Cavite
Summary
Results-driven customer service and operations professional with nearly three years of experience in team leadership, client relations, and administrative coordination. Proven ability to supervise customer service teams, manage engagements with individual and corporate clients, and facilitate water service applications. Experienced in processing business permits and regulatory documentation while coordinating with relevant government offices to ensure compliance. Strong leadership, communication, problem-solving, and organizational skills, with a commitment to operational excellence and delivering high-quality customer service.
Overview
3
3
years of professional experience
Work History
Senior Customer Service Representative
Naic Water Supply Corporation
Naic, Cavite
09.2023 - 05.2026
- Supervised and led the Customer Service Representative team, providing guidance, monitoring performance, and ensuring high-quality customer service.
- Managed and resolved customer complaints and inquiries, improving overall service quality.
- Handled customer calls, addressing service and billing queries to enhance customer satisfaction.
- Engaged with customers to promptly resolve concerns, fostering positive relationships.
- Worked to address all customer concerns in a timely and effective manner.
- Handled complex queries, providing high quality, accurate service within stated timescales.
- Processed service requests and managed customer accounts efficiently.
- Built business relationships with clients providing prompt and accurate service.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Managed and processed company permits and business-related documentation, ensuring proper compliance and timely completion of requirements.
Education
Bachelor of Science - Marketing Management
Adamson University
Ermita, Manila05.2023
Humanities and Social Science -
Bucal National Integrated School
Bucal II Maragondon, Cavite04.2019
Secondary Education -
Bucal National High School
Bucal II Maragondon, Cavite04.2017
Primary Education -
Marcelo D. Samaniego Elementary School
Bucal IVB, Maragondon, Cavite04.2013
Skills
- Adaptability
- Multitasking Skills
- Problem-Solving
- Time Management
- Interpersonal Skills
- Team Collaboration
LANGUAGE
English
Filipino
References
- James, Ajon Malimban, Operational Manager, jamesmalimban@gmail.com, 09067626917
- Alyssa Mae, Villaluz, Water Resource Facilities Engineer, Nawascor, villaluzalyssamae@gmail.com, 09530755403
- Hernie Arcibal, Branch Head, Philippine National Bank, 09190797437
Internship
On-The-Job-Training
Philippine National Bank/ Remedios, Manila
- Assisted in processing customer transactions and maintaining accurate records.
- Maintained organized filing systems for client information and banking documents.
- Collaborated with staff to enhance customer service experiences at the bank.
- Participated in training sessions to improve knowledge of banking products and services.
Timeline
Senior Customer Service Representative
Naic Water Supply Corporation
09.2023 - 05.2026
Bachelor of Science - Marketing Management
Adamson University
Humanities and Social Science -
Bucal National Integrated School
Secondary Education -
Bucal National High School
Primary Education -
Marcelo D. Samaniego Elementary School