Irish Jane Arendain
General Santos, Province Of South Cotabato
Summary
Dynamic professional with a proven track record at Lifestyles Asia Pacific Phils Inc, excelling in distribution network optimization and customer service. Skilled in transportation management, I enhanced delivery efficiency and fostered strong distributor relationships, achieving significant improvements in customer satisfaction and operational effectiveness. Adept at training staff to elevate service standards.
Overview
11
11
years of professional experience
Work History
Distributor Relation Representative
Lifestyles Asia Pacific Phils Inc
02.2019 - Current
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Increased customer satisfaction by providing exceptional service and support to distributors.
- Collaborated with suppliers for timely product deliveries, ensuring client satisfaction.
- Addressed any complaints or issues swiftly, demonstrating a commitment to excellent customer service.
- Enhanced customer satisfaction by providing detailed product information and efficient order processing.
Credit and Collection Analyst
Global Synergy Trade and Distribution Corp.
05.2015 - 02.2019
- Reduced delinquency rates with proactive monitoring of customer accounts and timely followups.
- Successfully resolved disputes through effective negotiation skills, preserving positive client relationships throughout the collections process.
- Analyzed financial statements for accurate assessment of customer creditworthiness, mitigating risk exposure.
- Enhanced debt recovery rates by implementing effective collection strategies and tactics.
- Developed strong relationships with clients to facilitate negotiations and improve payment terms.
- Minimized bad debt write-offs by conducting thorough credit investigations on new customers.
Administrative Assistant
Gladery Fishing Inc
05.2014 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Bachelor of Science - Business Administration
Gensantos Foundation College Inc
General Santos, Province Of South Cotabato, Philippines04-2014
Skills
- Transportation management
- Technical aptitude
- Distribution network optimization
- Staff training and development
- Business management
- Time management
- Staff development
- Payment collection
- Attention to detail
- Teamwork
Timeline
Distributor Relation Representative
Lifestyles Asia Pacific Phils Inc
02.2019 - Current
Credit and Collection Analyst
Global Synergy Trade and Distribution Corp.
05.2015 - 02.2019
Administrative Assistant
Gladery Fishing Inc
05.2014 - 03.2015
Bachelor of Science - Business Administration
Gensantos Foundation College Inc
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