IRISH MONTERDE
36 A. BONIFACIO ST. TUGATOG MALABON
Summary
Dynamic and adaptable professional with a proven track record in enhancing customer experiences at LACOVINA CORP. through exceptional service and efficient problem-solving. Excelled in multitasking and teamwork, significantly improving response times and fostering positive environments in diverse roles, including tutoring and childcare. Skilled in active listening and prioritization, consistently achieving and surpassing company goals.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE
LACOVINA CORP.
06.2023 - 03.2025
- Enhanced dining experience by providing exceptional customer service to patrons.
- Restructured customer service process, ensuring quicker response times.
- Enhanced company reputation by providing exceptional customer service and support.
- Answered customers' questions and providing exceptional customer service.
Babysitter
VANESSA
01.2022 - 06.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Tutor Volunteer
EUGENIO ELEMENTARY SCHOOL
08.2021 - 10.2021
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Guided students in [Area of study] by reviewing students' textbooks and materials.
- Developed strong relationships with students, fostering a positive learning environment and open communication.
- Enhanced student comprehension by employing innovative teaching methods and tools.
Education
BACHELOR OF SECONDARY EDUCATION (BSED)
CATAINGAN MUNICIPAL COLLEGE
CATAINGAN, MASBATE01-2022
High School Diploma -
TANQUE NATIONAL HIGH SCHOOL
TANQUE, PIO V. CORPUS, MASBATE07-2021
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Multitasking
- Calm and professional under pressure
- Active listening
- Adaptability and flexibility
- Work prioritization
Timeline
CUSTOMER SERVICE
LACOVINA CORP.
06.2023 - 03.2025
Babysitter
VANESSA
01.2022 - 06.2023
Tutor Volunteer
EUGENIO ELEMENTARY SCHOOL
08.2021 - 10.2021
BACHELOR OF SECONDARY EDUCATION (BSED)
CATAINGAN MUNICIPAL COLLEGE
High School Diploma -
TANQUE NATIONAL HIGH SCHOOL
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