Summary
Overview
Work History
Education
Skills
Timeline
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Irish Manalo

Mandaluyong City, Metro Manila

Summary

Proven Process Specialist with a track record of enhancing productivity and cost efficiency at Compliant Business Processing Philippines, Inc. Skilled in process automation and adept at problem-solving, I have successfully implemented workflow improvements and fostered team collaboration. My expertise has driven significant business growth through strategic process analysis and effective communication.

Overview

9
9
years of professional experience

Work History

Process Specialist

Compliant Business Processing Philippines, Inc
12.2022 - Current
  • Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
  • Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
  • Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
  • Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
  • Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Logistics Coordinator

TBS Global
07.2022 - 10.2022
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.

System Operator

Lucky 8 Star Quest
02.2021 - 07.2022
  • Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
  • Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels.
  • Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
  • Effectively managed change requests, ensuring minimal disruption to ongoing operations while maintaining strict adherence to established protocols.

Data Encoder

International Data Conversion Solutions, Inc.
04.2019 - 01.2021
  • Prepared source data for computer entry by compiling and sorting information.
  • Maintained daily production logs of activities and completed work.
  • Reduced errors in encoded data by conducting thorough quality checks on completed work.
  • Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
  • Enhanced data accuracy by meticulously encoding information from various sources.

Fire And Rescue Volunteer

Marvelous Fire and Rescue Volunteer
06.2015 - 07.2016
  • Improved overall safety during missions by maintaining up-to-date training in rescue techniques, equipment usage, and first aid procedures.
  • Participated in community outreach programs to educate citizens on disaster preparedness measures, increasing public awareness and resilience.
  • Completed detailed incident reports following each mission, providing valuable insights for future operations improvements.
  • Reduced response times, ensuring rapid deployment to crisis areas through proficient navigation skills and knowledge of local terrain.

Education

Bachelor of Science - Information Technology

Rizal Technological University
Mandaluyong City, Metro Manila, Philippines
04.2001 -

Skills

Process Automation

Timeline

Process Specialist

Compliant Business Processing Philippines, Inc
12.2022 - Current

Logistics Coordinator

TBS Global
07.2022 - 10.2022

System Operator

Lucky 8 Star Quest
02.2021 - 07.2022

Data Encoder

International Data Conversion Solutions, Inc.
04.2019 - 01.2021

Fire And Rescue Volunteer

Marvelous Fire and Rescue Volunteer
06.2015 - 07.2016

Bachelor of Science - Information Technology

Rizal Technological University
04.2001 -

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Irish Manalo