Irish Manalo
Mandaluyong City, Metro Manila
Summary
Proven Process Specialist with a track record of enhancing productivity and cost efficiency at Compliant Business Processing Philippines, Inc. Skilled in process automation and adept at problem-solving, I have successfully implemented workflow improvements and fostered team collaboration. My expertise has driven significant business growth through strategic process analysis and effective communication.
Overview
9
9
years of professional experience
Work History
Process Specialist
Compliant Business Processing Philippines, Inc
12.2022 - Current
- Conducted regular process reviews, identifying inefficiencies and implementing improvements that led to increased productivity and cost savings.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Identified and resolved process issues to drive optimal workflow and business growth.
Logistics Coordinator
TBS Global
07.2022 - 10.2022
- Tracked orders and notified customers of status or potential delays.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
System Operator
Lucky 8 Star Quest
02.2021 - 07.2022
- Maintained up-to-date documentation for all system procedures, contributing to efficient knowledge transfer among team members.
- Delivered prompt resolutions to user-reported issues, resulting in increased customer satisfaction levels.
- Implemented best practices in incident management, reducing resolution timeframes significantly for critical issues.
- Effectively managed change requests, ensuring minimal disruption to ongoing operations while maintaining strict adherence to established protocols.
Data Encoder
International Data Conversion Solutions, Inc.
04.2019 - 01.2021
- Prepared source data for computer entry by compiling and sorting information.
- Maintained daily production logs of activities and completed work.
- Reduced errors in encoded data by conducting thorough quality checks on completed work.
- Maintained high levels of confidentiality, ensuring sensitive data was handled appropriately during the encoding process.
- Enhanced data accuracy by meticulously encoding information from various sources.
Fire And Rescue Volunteer
Marvelous Fire and Rescue Volunteer
06.2015 - 07.2016
- Improved overall safety during missions by maintaining up-to-date training in rescue techniques, equipment usage, and first aid procedures.
- Participated in community outreach programs to educate citizens on disaster preparedness measures, increasing public awareness and resilience.
- Completed detailed incident reports following each mission, providing valuable insights for future operations improvements.
- Reduced response times, ensuring rapid deployment to crisis areas through proficient navigation skills and knowledge of local terrain.
Education
Bachelor of Science - Information Technology
Rizal Technological University
Mandaluyong City, Metro Manila, Philippines 04.2001 -
Skills
Process Automation
MS Office
Information Verification
Multitasking
Data Verification
Adaptability
Problem-Solving
Multitasking Abilities
Flexible Schedule
Effective Communication
Fraud prevention
Problem-solving aptitude
Reliability
Billing and Invoicing
Team Collaboration
Report Analysis
Process Analysis
Timeline
Process Specialist
Compliant Business Processing Philippines, Inc
12.2022 - Current
Logistics Coordinator
TBS Global
07.2022 - 10.2022
System Operator
Lucky 8 Star Quest
02.2021 - 07.2022
Data Encoder
International Data Conversion Solutions, Inc.
04.2019 - 01.2021
Fire And Rescue Volunteer
Marvelous Fire and Rescue Volunteer
06.2015 - 07.2016
Bachelor of Science - Information Technology
Rizal Technological University
04.2001 -