Irish Mae Punzalan
Summary
Offering compassionate and dedicated approach, eager to learn and grow in healthcare environment. Brings understanding of patient care principles and strong communication skills to effectively interact with patients and healthcare professionals. Ready to use and develop skills in patient interaction and administrative tasks in Team Lead role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Healthcare Representative
Auxilium 24/7 Services
03.2023 - Current
- Managed incoming phone calls to resolve patient inquiries and refer calls to appropriate departments.
- Promoted patient advocacy by actively listening to their needs and working closely with the care team for resolution.
- Contributed to a positive work environment by supporting colleagues in their professional growth and development initiatives.
- Improved patient satisfaction by efficiently addressing concerns and providing exceptional customer service.
Education
Bachelor of Science - Management Accounting
Holy Angel University
06-2019
Senior High School -
University of The Assumption
05-2019
Grade 6-Junior High School -
Sta. Monica De Minalin Montessori School
06-2017
Primary Education -
School Of Mount St. Mary
05-2011
Skills
- Goal oriented
- Healthcare compliance
- Communication skills
- Teamwork and collaboration
- Time management
- Punctual and hardworking
- Multitasking
- HIPAA regulations
Certification
I hereby certify that all the above information is true in the best of my knowledge and belief.
Timeline
Healthcare Representative
Auxilium 24/7 Services
03.2023 - Current
I hereby certify that all the above information is true in the best of my knowledge and belief.
Bachelor of Science - Management Accounting
Holy Angel University
Senior High School -
University of The Assumption
Grade 6-Junior High School -
Sta. Monica De Minalin Montessori School
Primary Education -
School Of Mount St. Mary
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