Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic
IRISH DELFIN

IRISH DELFIN

Paranaque City

Summary

Professional with comprehensive experience ready for this role.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

27
27
years of professional experience

Work History

Administrative Support Officer – Manager 1 (Global Operations Unit)

BDO Unibank, Inc.
Makati City
10.2023 - Current

Prepares monthly cash advances, expense summary reports ; Reviews Representative office's liquidation reports for General Accounting Unit and resolves discrepancies. Processes payment requests, manages outsourcing accreditations and contracts per bank guidelines, and coordinates with stakeholders on compliance and audits. Prepares quarterly meeting materials/minutes for Dubai, Paris, Milan, handles TBG office requests, and submits Infosec/ORMU reports. Liaises with government/consular offices for document requirements, serves as Unit Privacy Compliance Officer, and supports Data Privacy Act documentation. Also consolidates required reports, monitors representative and subsidiary bank accounts, ensures auditor/bank guarantee renewals, and tracks quarterly expenses.

Access Control Officer – Sr. Asst. Manager (Process Management Group – System Access and Control Division)

Philippine Bank of Communications
Makati City, Metro Manila, Philippines
12.2021 - 10.2023

Oversee user lifecycle management by creating, updating, and deactivating accounts in alignment with onboarding, role changes, and offboarding processes via a ticketing system with TAT. Apply access control measures that enforce least-privilege principles and restrict system and file access to only what is necessary for each role. Configure and maintain security protocols including Single Sign-On (SSO) and Multi-Factor Authentication (MFA), while also securing high-risk administrator and service accounts against unauthorized access and potential threats. Conduct regular access reviews and provide full support for security audits and regulatory compliance requirements.

Executive Assistant – Sr. Asst. Manager (Branch Banking Group – Sales & Distribution)

Philippine Bank of Communications
Makati City, Metro Manila, Philippines
03.2015 - 12.2021

Provides high-level administrative, operational, and communication support to streamline the executive's leadership responsibilities. Manage complex calendars, prioritize stakeholder meetings, and resolve scheduling conflicts; serve as primary liaison between BBG Head, internal teams, regional branches, and external clients; draft summaries, compile performance reports, and prepare leadership presentations; coordinate meeting agendas, logistics, and minutes/action items; arrange domestic travel and process policy-compliant expense reports; maintain strict confidentiality of sensitive data, strategic initiatives, and personnel matters.

Senior Credit Investigator (CFG/Credit - Home Loans)

Philippine Bank of Communications
Makati City, Metro Manila, Philippines
05.2014 - 02.2015

Evaluates home loan applicants’ backgrounds, financial capacity, and property collateral to help lenders make sound lending decisions. Responsibilities include verifying employment, and character references through interviews and community checks; cross‑validating income, documents, bank records, and credit history with institutions. Preparing detailed Credit Investigation reports or with clear findings and recommendations

Administrative Assistant – Jr. Asst. Manager (Trust Department)

Philippine Bank of Communications
Makati City
05.2012 - 05.2014

Manage calendars, schedule meetings, and coordinate travel itineraries for the Trust Group Head, and Department Heads. Organize, verify, and transmit bank-related forms/documents/reports. Manages Trust Committee materials, and presentations. Handle incoming phone calls, route messages, and draft professional correspondence for clients and internal units. Maintain filing systems and update databases securely in accordance with the bank’s data retention policies. Manage office supplies, coordinate logistics for team events, and assist visitors as needed.

Information Services Specialist (I.T. Department)

Export and Industry Bank
Makati City
03.2012 - 04.2012

Marketing Assistant (Marketing Department)

LEX Services, Inc. (A Subsidiary of Malayan Group of Companies)
Binondo, Manila
02.2011 - 02.2012

Customer Service Representative (Import Dept.)

Benline Agencies Philippines, Inc.
Manila
09.2010 - 01.2011

New Accounts Teller

Banco de Oro
SM City Manila Branch (L/GF, SM City Manila)
05.2009 - 01.2010

New Accounts Teller

Banco de Oro
Juan Luna Branch (Binondo, Manila)
08.2007 - 05.2009

Marketing Assistant (Marketing Department)

First Metro Insurance Agency, Inc.
Binondo, Manila
03.2004 - 07.2007

Encoder (Property & Records Department)

Filinvest Land, Inc.
San Juan, Metro Manila
09.2003 - 12.2003
  • CONTRACTUAL ONLY

Secretary

MARHO, Inc. (Metropolitan Association of Racehorse Owners, Inc.)
Makati, Metro Manila
01.2003 - 06.2003
  • CONTRACTUAL ONLY

Telephone Operator

PLDT, DILG Patrol 117
España, Manila
01.2001 - 12.2002
  • CONTRACTUAL ONLY

Personnel Asst. (HR Department)

BOBSON Phils.
Caloocan City
08.2000 - 11.2000
  • CONTRACTUAL ONLY

Personnel Trainee

San Miguel Corporation – Manila Glass Plant
Binondo, Manila
11.1999 - 08.2000
  • CONTRACTUAL ONLY

Education

Bachelor of Science - Computer Science

City College of Manila
Escolta, Manila

Skills

  • Bank and regulatory compliance
  • Data Privacy Compliance
  • Technical knowledge
  • Data Entry
  • Database proficiency
  • Customer relationship management
  • Office Operations & Support
  • Records management
  • Meeting Logistics
  • Calendar & Travel Scheduling
  • Stakeholder Communication
  • Attention to detail
  • Time management
  • Problem solving

Personal Information

  • Date of Birth: 1980-05-16
  • Nationality: Filipino
  • Marital Status: Married

Timeline

Administrative Support Officer – Manager 1 (Global Operations Unit)

BDO Unibank, Inc.
10.2023 - Current

Access Control Officer – Sr. Asst. Manager (Process Management Group – System Access and Control Division)

Philippine Bank of Communications
12.2021 - 10.2023

Executive Assistant – Sr. Asst. Manager (Branch Banking Group – Sales & Distribution)

Philippine Bank of Communications
03.2015 - 12.2021

Senior Credit Investigator (CFG/Credit - Home Loans)

Philippine Bank of Communications
05.2014 - 02.2015

Administrative Assistant – Jr. Asst. Manager (Trust Department)

Philippine Bank of Communications
05.2012 - 05.2014

Information Services Specialist (I.T. Department)

Export and Industry Bank
03.2012 - 04.2012

Marketing Assistant (Marketing Department)

LEX Services, Inc. (A Subsidiary of Malayan Group of Companies)
02.2011 - 02.2012

Customer Service Representative (Import Dept.)

Benline Agencies Philippines, Inc.
09.2010 - 01.2011

New Accounts Teller

Banco de Oro
05.2009 - 01.2010

New Accounts Teller

Banco de Oro
08.2007 - 05.2009

Marketing Assistant (Marketing Department)

First Metro Insurance Agency, Inc.
03.2004 - 07.2007

Encoder (Property & Records Department)

Filinvest Land, Inc.
09.2003 - 12.2003

Secretary

MARHO, Inc. (Metropolitan Association of Racehorse Owners, Inc.)
01.2003 - 06.2003

Telephone Operator

PLDT, DILG Patrol 117
01.2001 - 12.2002

Personnel Asst. (HR Department)

BOBSON Phils.
08.2000 - 11.2000

Personnel Trainee

San Miguel Corporation – Manila Glass Plant
11.1999 - 08.2000

Bachelor of Science - Computer Science

City College of Manila
IRISH DELFIN