Irish Julianne Marial
Antipolo City, Province Of Rizal
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ibex Global Solutions
06.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Bachelor of Science - Nursing
FSUU (FATHER SATURNINO URIOS UNIVERSITY)
Butuan, Province Of Agusan Del Norte, Philippines06.2026
High School Diploma -
Quezon City HighSchool
Quezon City, Metro Manila, Philippines08.2022
Rockfort Christian Academy
Antipolo City, Province Of Rizal, Philippines06.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Live chat support
Timeline
Customer Service Representative
Ibex Global Solutions
06.2023 - 01.2025
Bachelor of Science - Nursing
FSUU (FATHER SATURNINO URIOS UNIVERSITY)
High School Diploma -
Quezon City HighSchool
Rockfort Christian Academy
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