Iris Danielle Ilagan
Bayawan City
Summary
Offering proactive mindset and ability to quickly adapt and learn in fast-paced dispatch environment. Brings solid foundation in logistics and operational coordination, paired with strong problem-solving and communication skills. Ready to use and develop analytical thinking and organizational skills in virtual assistant role.
Overview
6
6
years of professional experience
Work History
Dispatch Supervisor
C5 Expedite LLC
09.2023 - Current
- Supervised team and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
VIRTUAL ASSISTANT (BUYING TEAM)(PART-TIME)
RETAIL DISTRIBUTION CORP
01.2023 - 05.2023
- Data entries
- Sheet preparation
- ASIN checking
- Manual matching of items
- Finding products on Amazon
- KEEPA and AZInsight checking
- Quickbooks invoicing
VIRTUAL ASSISTANT (SHIPPING TEAM)
RETAIL DISTRIBUTION CORP
04.2020 - 01.2023
- Make purchase orders
- Create plans
- Seller central listings
- Shipments
- Prepare reimbursement documents
- Check invoices
- Data entries
CUSTOMER SERVICE REPRESENTATIVE (EMAIL, CHAT, & PHONE SUPPORT)
HARTE HANKS INC PHILIPPINES
04.2021 - 11.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
CUSTOMER SERVICE REPRESENTATIVE
QUALFON INC.
04.2019 - 04.2020
- Entered customer interaction details to track requests, document problems and record solutions offered
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Answered customer telephone calls promptly to avoid on-hold wait times
- Educated customers on promotions to enhance sales
- Answered constant flow of customer calls
Education
BACHELOR IN BUSINESS ADMINISTRATION - Business Management
SILLIMAN UNIVERSITY
Dumaguete City, Negros Oriental03.2020
BS ACCOUNTANCY -
SILLIMAN UNIVERSITY
Dumaguete City, Negros Oriental03.2017
Skills
- Communication
- Credit card processing
- Computer literate
- Logistics activities and coordination
- Data analysis
- Basic accounting skills
- Technical support
- Data entry
- Logistics management
- Dispatch coordination
- Customer service
- Team work scheduling
Tools
- Zendesk
- AVAYA
- QUIQ
- Salesforce
- Amazon Web Services (AWS)
- Quickbooks
- KEEPA
- AZinsight
- Google Tools (Docs, Sheets, Forms)
- Amazon Seller Central
- Gmail
- CMS
- Front
- Everest
- Full Circle
- Google Voice
Timeline
Dispatch Supervisor
C5 Expedite LLC
09.2023 - Current
VIRTUAL ASSISTANT (BUYING TEAM)(PART-TIME)
RETAIL DISTRIBUTION CORP
01.2023 - 05.2023
CUSTOMER SERVICE REPRESENTATIVE (EMAIL, CHAT, & PHONE SUPPORT)
HARTE HANKS INC PHILIPPINES
04.2021 - 11.2022
VIRTUAL ASSISTANT (SHIPPING TEAM)
RETAIL DISTRIBUTION CORP
04.2020 - 01.2023
CUSTOMER SERVICE REPRESENTATIVE
QUALFON INC.
04.2019 - 04.2020
BACHELOR IN BUSINESS ADMINISTRATION - Business Management
SILLIMAN UNIVERSITY
BS ACCOUNTANCY -
SILLIMAN UNIVERSITY
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