Summary
Overview
Work History
Education
Skills
Tools
Timeline
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Iris Danielle Ilagan

Bayawan City

Summary

Offering proactive mindset and ability to quickly adapt and learn in fast-paced dispatch environment. Brings solid foundation in logistics and operational coordination, paired with strong problem-solving and communication skills. Ready to use and develop analytical thinking and organizational skills in virtual assistant role.

Overview

6
6
years of professional experience

Work History

Dispatch Supervisor

C5 Expedite LLC
09.2023 - Current
  • Supervised team and provided training focused on maximizing overall performance.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.

VIRTUAL ASSISTANT (BUYING TEAM)(PART-TIME)

RETAIL DISTRIBUTION CORP
01.2023 - 05.2023
  • Data entries
  • Sheet preparation
  • ASIN checking
  • Manual matching of items
  • Finding products on Amazon
  • KEEPA and AZInsight checking
  • Quickbooks invoicing

VIRTUAL ASSISTANT (SHIPPING TEAM)

RETAIL DISTRIBUTION CORP
04.2020 - 01.2023
  • Make purchase orders
  • Create plans
  • Seller central listings
  • Shipments
  • Prepare reimbursement documents
  • Check invoices
  • Data entries

CUSTOMER SERVICE REPRESENTATIVE (EMAIL, CHAT, & PHONE SUPPORT)

HARTE HANKS INC PHILIPPINES
04.2021 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

CUSTOMER SERVICE REPRESENTATIVE

QUALFON INC.
04.2019 - 04.2020
  • Entered customer interaction details to track requests, document problems and record solutions offered
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Educated customers on promotions to enhance sales
  • Answered constant flow of customer calls

Education

BACHELOR IN BUSINESS ADMINISTRATION - Business Management

SILLIMAN UNIVERSITY
Dumaguete City, Negros Oriental
03.2020

BS ACCOUNTANCY -

SILLIMAN UNIVERSITY
Dumaguete City, Negros Oriental
03.2017

Skills

  • Communication
  • Credit card processing
  • Computer literate
  • Logistics activities and coordination
  • Data analysis
  • Basic accounting skills
  • Technical support
  • Data entry
  • Logistics management
  • Dispatch coordination
  • Customer service
  • Team work scheduling

Tools

  • Zendesk
  • AVAYA
  • QUIQ
  • Salesforce
  • Amazon Web Services (AWS)
  • Quickbooks
  • KEEPA
  • AZinsight
  • Google Tools (Docs, Sheets, Forms)
  • Amazon Seller Central
  • Gmail
  • CMS
  • Front
  • Everest
  • Full Circle
  • Google Voice

Timeline

Dispatch Supervisor

C5 Expedite LLC
09.2023 - Current

VIRTUAL ASSISTANT (BUYING TEAM)(PART-TIME)

RETAIL DISTRIBUTION CORP
01.2023 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE (EMAIL, CHAT, & PHONE SUPPORT)

HARTE HANKS INC PHILIPPINES
04.2021 - 11.2022

VIRTUAL ASSISTANT (SHIPPING TEAM)

RETAIL DISTRIBUTION CORP
04.2020 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE

QUALFON INC.
04.2019 - 04.2020

BACHELOR IN BUSINESS ADMINISTRATION - Business Management

SILLIMAN UNIVERSITY

BS ACCOUNTANCY -

SILLIMAN UNIVERSITY

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Iris Danielle Ilagan