Iris Villahermosa
Customer Service Executive
Caloocan City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Customer Service Executive - Mortgage Specialist (Canada)
HSBC GSC Philippines
04.2022 - Current
Mortgage Account Back Office
HSBC GSC Philippines
04.2022 - Current
Advisor I - Transaction Processing
Concentrix Daksh Services Philippines Corporation
02.2019 - 04.2022
Financial Account Back Office
Concentrix Daksh Services Philippines Corporation
02.2019 - 04.2022
Advisor I - Customer Service Representative Health Care Account
Concentrix Daksh Services Philippines Corporation
02.2019 - 04.2022
Accounting Clerk
United Systematic Accounting and Auditing Office
01.2014 - 06.2016
Accounting Assistant
United Systematic Accounting and Auditing Office
01.2014 - 06.2016
Encoder
United Systematic Accounting and Auditing Office
01.2014 - 06.2016
Education
Elemantary Graduate, Primary Level -
La Purisima Concepcion Academy of Malabon Inc.
High school Graduate, Secondary Level - undefined
La Purisima Concepcion Academy of Malabon Inc.
Bachelor of Science in Education, Tertiary Level - English
Arellano University - Main
Skills
Proficient in Microsoft Office Applications
undefinedPersonal Information
- Place of Birth: Quezon City, Philippines
- Father's Name: Ruel F. Villahermosa
- Mother's Name: Carmela D. Villahermosa
- Date of Birth: 07/02/92
- Marital Status: Single
Languages
English
Filipino
References
- Pedro Roslin, Operations Manager - Concentrix, Commonwealth, Quezon City, 0917 866 0934
- Mark Galler, Operations Manager - Concentrix, Malabon City, Philippines, +639979776174
- Brenda Magadan, Deputy Manager - HSBC GSC Philippines, Quezon City, Philippines, +639178962170
- Ma. Cossette Amurao, Team Manager - HSBC GSC Philippines, Quezon City, Philippines, +639263663011
Timeline
Customer Service Executive - Mortgage Specialist (Canada)
HSBC GSC Philippines
04.2022 - Current
Mortgage Account Back Office
HSBC GSC Philippines
04.2022 - Current
Advisor I - Transaction Processing
Concentrix Daksh Services Philippines Corporation
02.2019 - 04.2022
Financial Account Back Office
Concentrix Daksh Services Philippines Corporation
02.2019 - 04.2022
Advisor I - Customer Service Representative Health Care Account
Concentrix Daksh Services Philippines Corporation
02.2019 - 04.2022
Accounting Clerk
United Systematic Accounting and Auditing Office
01.2014 - 06.2016
Accounting Assistant
United Systematic Accounting and Auditing Office
01.2014 - 06.2016
Encoder
United Systematic Accounting and Auditing Office
01.2014 - 06.2016
Elemantary Graduate, Primary Level -
La Purisima Concepcion Academy of Malabon Inc.
High school Graduate, Secondary Level - undefined
La Purisima Concepcion Academy of Malabon Inc.
Bachelor of Science in Education, Tertiary Level - English
Arellano University - Main
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