Iris Quinto
Administrative Assistant
San Mateo Rizal
Summary
*Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
*Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
*Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
*Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
14
14
years of professional experience
12
12
years of post-secondary education
Work History
School Administrative Assistant
Local Government - Municipality Of San Mateo Rizal
San Mateo Rizal
2022.08 - Current
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Performed research to collect and record industry data.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Marketing Development Officer
Apollo Lightning Company
Quezon City
2013.12 - 2014.05
- Identified appropriate marketing channels and target customers for campaigns.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Wrote engaging and successful marketing, advertising, and website copy.
- Generated reports to support development and implementation of marketing plans.
- Managed campaigns for various clients that consistently exceeded sales goals.
- Created customized marketing materials to increase product awareness.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Researched and evaluated potential new markets and products.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Logistic Admin /Customer Service Representative Assistant
Unitec Pipe Manufacturing Corporation
Quezon City
2010.09 - 2013.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and backed up other customer service managers.
- Promptly responded to inquiries and requests from prospective customers.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Delivered prompt service to prioritize customer needs.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Sales Executive
Pioneer Specialty Building System ( PSBSI )
Manila
2009.10 - 2010.04
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Established and maintained positive relationships with vendors to determine product availability and quality.
- Evaluated costs against expected market price points and set structures to achieve profit targets.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Developed and implemented account management plans to establish customer satisfaction.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Monitored and adjusted pricing based on market trends and customer feedback to meet expectations and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Developed strong rapport with customers and created positive impression of business.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
Biomedical Equipment Technician - Medical Equipment Repair
MARIKINA POLYTECHNIC COLLEGE
Marikina City 2004.06 - 2007.03
High School Diploma -
ANDRES CLEMENTE JR. HIGH SCHOOL.
San Fernando Masbate City 2000.06 - 2004.03
GED -
STO.NIÑO ELEMENTARY SCHOOL
San Mateo Rizal 1994.06 - 2000.03
Timeline
School Administrative Assistant
Local Government - Municipality Of San Mateo Rizal
2022.08 - Current
Marketing Development Officer
Apollo Lightning Company
2013.12 - 2014.05
Logistic Admin /Customer Service Representative Assistant
Unitec Pipe Manufacturing Corporation
2010.09 - 2013.11
Sales Executive
Pioneer Specialty Building System ( PSBSI )
2009.10 - 2010.04
Biomedical Equipment Technician - Medical Equipment Repair
MARIKINA POLYTECHNIC COLLEGE
2004.06 - 2007.03
High School Diploma -
ANDRES CLEMENTE JR. HIGH SCHOOL.
2000.06 - 2004.03
GED -
STO.NIÑO ELEMENTARY SCHOOL
1994.06 - 2000.03
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