IRIS COLASING

• Responsible & accountable for the team's day-to-day operations & overall performance in various Post Sales functions & support for the ANZ business
• Particularly in Receipting, Shipping, Invoicing of Goods & Services, RMA & Credit Issuance, Technical Documentation, & Logistics Support
• Supervises & responsible in daily operations for the team's productivity, quality & overall KPI for the ANZ Customer Triage support - as the focal point for several mailboxes across business units & customer care functions: Pre & Post Sales
• Manages & oversees the daily return activities; processing of returns & RMA, Scrap in Field Memos, Debit/Credit Note issuance, resolves process gaps, conducts quality monitoring on calls, email, & returns processed for the Global RMA business

Supervises & responsible in daily operations for the team’s

productivity, quality & overall KPI for the ANZ Customer Triage support - as the focal point for several mailboxes across business units & customer care functions: Pre & Post Sales.

Manages & oversees the daily return activities; processing of returns & RMA, Scrap in Field Memos, Debit/Credit Note issuance, resolves process gaps, conducts quality monitoring on calls, email, & returns processed for the Global RMA business.

• Front-liner for Canada customer care support
• Responsible for providing order management of domestic & export orders for local & overseas distributors
• Handles escalations as necessary and acts as team OIC in the absence of the team manager

• Reviews, validates & approves returns for the North America business
• Processes & facilitates returns of goods to ensure desired inventory levels & fill rates help fulfill backorders
• Reviews sales history & journal billing to ensure correct level of credit