Irene C. Jamora
Davao City,Region XI
Summary
Customer-centric professional skilled in relationship building and problem-solving. Boosts customer satisfaction through effective communication and tailored solutions. Drives sales growth by promoting offerings and delivering outstanding service. Efficiently manages priorities while ensuring quality and operational support in fast-paced settings. Driven Sales and Customer Service Representative with strengths in relationship building and customer engagement. Increases sales through effective communication and tailored product recommendations. Resolves customer issues promptly, enhancing satisfaction and loyalty. Detail-oriented professional skilled in print production management and quality control. Manages inventory and order processes efficiently, ensuring timely completion of projects. Delivers high-quality printed products while adhering to health and safety regulations. Sales and Customer Service Representative dedicated to enhancing customer experiences through effective relationship building. Resolves customer complaints swiftly, ensuring satisfaction and fostering loyalty. Utilises consultative selling techniques to exceed sales targets and promote product awareness.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Printer Machine Operator, Marketing Personnel
Flavio M. Maghanoy Jr.
Panabo City, Philippines
06.2024 - 05.2026
- Skilfully prioritised and scheduled printing work orders based on order size and deadlines.
- Generated various printed products using different printing presses and in-line finishing systems for businesses and individual clients.
- Changed printer settings to accommodate different paper sizes, layouts and other specifications by customers.
- Monitored inventory levels of ink, paper, and other supplies, placing orders as needed.
- Carried out all daily printing operations in line with company H&S.
Executive Personal Assistant
V. G. Inc.
Tagum City, Philippines
01.2020 - 06.2022
- Managed complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Organised and facilitated board meetings, including preparing agendas, taking minutes, and following up on action points to support decision-making processes.
- Drafted correspondence and prepared presentations on behalf of executives, maintaining a high level of confidentiality and professionalism.
- Coordinated events and conferences, from venue selection to attendee management, ensuring successful execution and positive feedback.
- Facilitated effective communication between the executive and their direct reports, helping to maintain a cohesive and productive team.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Processed expense claims and managed budgets for the executive office, providing regular financial reports for transparency.
- Reviewed and updated administrative procedures regularly to comply with changing regulatory requirements and best practices.
Sales and Customer Service Representative
MSM HK Telecom Divisoria Branch
Manila, Philippines
01.2017 - 12.2019
- Increased sales targets by developing and maintaining strong relationships with new and existing customers.
- Promoted company products using approved techniques, increasing revenue and exceeding performance expectations.
- Informed customers of promotions and special offers to increase sales and revenue.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Addressed customer queries to provide information regarding product specifications and uses.
- Managed returns and exchanges with a focus on retaining customer trust and satisfaction.
Education
Certificate of Higher Education - Business Entrepreneurship
Owwa Scholarship Program
Davao City01-2016
Bachelor of Science - Information Technology
Aces Technical College
Tagum City01-2002
Skills
- Printing machine operating
- Printing quality control
- Print production management
- Inventory management
- Order management
- Customer service excellence
- Customer service
- Effective communication
- Relationship building
- Time management
- Creative thinking
- Marketing strategy
Languages
English
Intermediate
B1
Certification
- with Certiicate of Employee as Printer Operator
Hobbies and interests
- Fashion Designing
- Photoshop Lay-outing
- Business Knowledge matters
References
- Junnacel Lumbin
Accomplishments
- Planned and coordinated printing/business projects resulting in increased of 50% in sales.
- Built and nurtured key client relationships to grow profit by 80%.
Timeline
Printer Machine Operator, Marketing Personnel
Flavio M. Maghanoy Jr.
06.2024 - 05.2026
Executive Personal Assistant
V. G. Inc.
01.2020 - 06.2022
Sales and Customer Service Representative
MSM HK Telecom Divisoria Branch
01.2017 - 12.2019
Certificate of Higher Education - Business Entrepreneurship
Owwa Scholarship Program
Bachelor of Science - Information Technology
Aces Technical College