Summary
Overview
Work History
Education
Skills
Timeline
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IRENE VILLODRES

IRENE VILLODRES

CLIENT ADVISOR II
Taguig, Metro Manila

Summary

Dynamic client advisor with a proven track record at Concentrix, Inc., excelling in sales and strengthening client relationships. Skilled in problem-solving and customer service, I effectively managed diverse portfolios, enhancing satisfaction and achieving targets. Adaptable and collaborative, I thrive in fast-paced environments, delivering exceptional results through proactive communication and technical expertise.

Overview

18
18
years of professional experience

Work History

CLIENT ADVISOR II

Concentrix, Inc.
08.2016 - Current
  • Excelled in meeting sales targets, contributing significantly to the overall success of the team.
  • Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
  • Strengthened client relationships through regular communication and proactive follow-up on inquiries.
  • Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.

Customer Service Associate

TOTAL NET RESEARCH AND MARKETING, INC.
05.2011 - 05.2012
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Technical Support Representative

Sykes Asia, Inc.
02.2007 - 05.2010
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Education

Bachelor of Science - NURSING

GLOBAL CITY INNOVATIVE COLLEGE
Taguig, Metro Manila, Philippines
04.2001 -

Skills

Client interaction

Timeline

CLIENT ADVISOR II

Concentrix, Inc.
08.2016 - Current

Customer Service Associate

TOTAL NET RESEARCH AND MARKETING, INC.
05.2011 - 05.2012

Technical Support Representative

Sykes Asia, Inc.
02.2007 - 05.2010

Bachelor of Science - NURSING

GLOBAL CITY INNOVATIVE COLLEGE
04.2001 -

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IRENE VILLODRESCLIENT ADVISOR II