IRENE VILLODRES
CLIENT ADVISOR II
Taguig, Metro Manila
Summary
Dynamic client advisor with a proven track record at Concentrix, Inc., excelling in sales and strengthening client relationships. Skilled in problem-solving and customer service, I effectively managed diverse portfolios, enhancing satisfaction and achieving targets. Adaptable and collaborative, I thrive in fast-paced environments, delivering exceptional results through proactive communication and technical expertise.
Overview
18
18
years of professional experience
Work History
CLIENT ADVISOR II
Concentrix, Inc.
Mandaluyong City, Metro Manila, Philippines
08.2016 - Current
- Excelled in meeting sales targets, contributing significantly to the overall success of the team.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed a diverse portfolio of clients, effectively balancing priorities and meeting deadlines.
Customer Service Associate
TOTAL NET RESEARCH AND MARKETING, INC.
Makati City, Metro Manila, Philippines
05.2011 - 05.2012
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
Technical Support Representative
Sykes Asia, Inc.
Makati City, Metro Manila, Philippines
02.2007 - 05.2010
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Bachelor of Science - NURSING
GLOBAL CITY INNOVATIVE COLLEGE
Taguig, Metro Manila, Philippines 04.2001 -
Skills
Client interaction
Customer service
Teamwork and collaboration
Problem-solving abilities
Timeline
CLIENT ADVISOR II
Concentrix, Inc.
08.2016 - Current
Customer Service Associate
TOTAL NET RESEARCH AND MARKETING, INC.
05.2011 - 05.2012
Technical Support Representative
Sykes Asia, Inc.
02.2007 - 05.2010
Bachelor of Science - NURSING
GLOBAL CITY INNOVATIVE COLLEGE
04.2001 -