Irene Ventenilla
Agoo, La Union,LUN
Summary
- Accomplished Office Administrative and Transaction Assistant with a proven track record, adept in Detail-Oriented Data Entry and Effective Verbal Communication. Elevated customer satisfaction and streamlined data management processes. Excelled in project coordination and administrative support, demonstrating exceptional time management and organizational skills.
- Detail-oriented administrative assistant with experience in customer service, data entry and office management.
- Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
Venture Wealth Real Estate Group
02.2025 - Current
- Managing Sales KPI using RESimpli
- Manually Pulling up Sheriff Auction Sales and Probate leads
- Skip Tracing using Skip Force for the leads.
- Recording accurate , tracking, and processing of all incoming payments (cash, checks, credit card transactions) received by a company, ensuring timely posting while maintaining proper financial records and compliance with accounting standards
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone and email.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
Property Manager
Venture Wealth Real Estate Group
01.2025 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Transaction Coordinator's Assistant
Atlas Transaction Coordinator Services
08.2021 - 01.2025
- Doing intake forms. Data entry. Verifying the accuracy of entered data and updating existing records with new information using Open to Close, Paperless Pipeline, Dotloop and Podio.
- Drafting Addendums and managing E-signatures using Docusign.
- Managing email accounts. Storing and organizing emails that our clients receive and sends.
- Sending intro emails to seller and buyer. Sending follow up emails to title companies regarding EMD and Title Commitment. 5. Helps clients manage their customer accounts and improve customer relationships
Assistant Restaurant Manager
Mang Inasal Philippines
09.2015 - 01.2017
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Analyzed daily sales figures and developed strategies to increase sales.
- Managed team of up to 36 restaurant staff, maintaining exceptional customer service and quality standards.
Education
BBA - Marketing Management
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines05-2014
Skills
- Detail-Oriented Data Entry
- Effective Verbal Communication
- Expertise in Microsoft Office
- Time Management Expertise
- Efficient Data Structuring
- Inventory Oversight
- File System Optimization
- Spreadsheet Management
- Customer Relations
- Administrative Office Support
- Accurate Recordkeeping
- Project Coordination
- Information Archiving
Timeline
Office Administrative Assistant
Venture Wealth Real Estate Group
02.2025 - Current
Property Manager
Venture Wealth Real Estate Group
01.2025 - Current
Transaction Coordinator's Assistant
Atlas Transaction Coordinator Services
08.2021 - 01.2025
Assistant Restaurant Manager
Mang Inasal Philippines
09.2015 - 01.2017
BBA - Marketing Management
University of The Cordilleras
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