IRENE RULONA
CUSTOMER SERVICE REPRESENTATIVE
Davao City, Province Of Davao Del Sur,DAS
Summary
Dynamic Customer Service Representative with extensive experience at Flatworld Philippines, adept at problem-solving and active listening. Proven track record in enhancing customer satisfaction and loyalty through empathetic complaint resolution and in-depth product knowledge. Committed to improving user experience and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Flatworld Philippines
06.2021 - 05.2025
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
VXI Global Solutions BV
01.2016 - 01.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science - Human Resources Management
University of Mindanao
Davao City, Province Of Davao Del Sur, Philippines 04.2001 -
Skills
Customer service
Problem-solving
Active listening
In-depth product knowledge
Timeline
Customer Service Representative
Flatworld Philippines
06.2021 - 05.2025
Customer Service Representative
VXI Global Solutions BV
01.2016 - 01.2021
Bachelor of Science - Human Resources Management
University of Mindanao
04.2001 -
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