Irene Q. Shvetsov
Taguig city
Summary
Motivates with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Focused and reliable bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Organized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Waiter
RCCL Crew Management (Royal Caribbean International Cruises Inc.)
10.2018 - 03.2025
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used cash registers and credit card machines to cash out customers.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Checked guests' identification before serving alcoholic beverages.
Bar Waitress / Captain Waiter
Mahriana Corporation
03.2017 - 03.2018
- Showed high-level understanding of fine dining standards and practices.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Food And Beverage Assistant
Carnival UK - P&O Cruises
10.2015 - 08.2016
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Barista / Deli Supervisor
West Water Bagels Inc
09.2013 - 02.2014
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Inventoried food products and associated materials on weekly basis.
Dining Staff / Deli Supervisor
Gourmet And Wine Experts, Inc
09.2009 - 01.2012
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Set schedules for 20 staff by planning and designating shifts and hours.
- Inventoried food products and associated materials on weekly basis.
- Analyzed customer feedback to identify areas of improvement and evaluated performance over time.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Integrated service and team management strategies to boost business profits.
- Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
- Developed special promotions to increase revenues.
Education
Associate Degree - Hotel And Restaurant Services
St.therese Of The Child Jesus Institute Of Arts And Science, inc
05.2009
Skills
- Client engagement management
- Proficient in food safety regulations
- Food safety management
- Regulatory compliance in food inspection
- Customer engagement
- Proficient in English
- Regulatory compliance
- Personalized service for VIPs
- Analytical problem-solving
- Exhibits strong professional image
- Knowledge of allergen management
- Effective communication skills
- Strong verbal communication
- Prioritization and scheduling
- Detail-oriented
- Constructive mindset
- Booking management expertise
- Flexible in diverse environments
- Effective verbal communication
- Strong interpersonal communication
- Organizational skills
- Quality management experience
- Service operations oversight
Certification
- TESDA NATIONAL CERTIFICATE II in BARTENDING, 09131102024734, 2019-10-01
- TESDA NATIONAL CERTIFICATE II in FOOD & BEVERAGE SERVICES, 09131102017637, 2019-10-01
- TESDA NATIONAL CERTIFICATE in MASSAGE THERAPHY, 14130813163002772, 2019-08-06
References
Princess Jade Tigolo, Branch Manager, TexasRoadhouse,09665447908
· Melady Miranda, IT Manager, Home Credit Philippines, 09178694226
Timeline
Waiter
RCCL Crew Management (Royal Caribbean International Cruises Inc.)
10.2018 - 03.2025
Bar Waitress / Captain Waiter
Mahriana Corporation
03.2017 - 03.2018
Food And Beverage Assistant
Carnival UK - P&O Cruises
10.2015 - 08.2016
Barista / Deli Supervisor
West Water Bagels Inc
09.2013 - 02.2014
Dining Staff / Deli Supervisor
Gourmet And Wine Experts, Inc
09.2009 - 01.2012
Associate Degree - Hotel And Restaurant Services
St.therese Of The Child Jesus Institute Of Arts And Science, inc
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