Irene Grace D. Sobrepeña

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Logistics industry. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Able to do bookings, tracking, invoicing in a Freight Company based in US.
• -Able to learn in communicating with foreign clients in terms of customer service.
• - Able to learn some Back Office work from my previous job with regards to doing tickets, triage and verify details through Excel and sending emails to Suppliers.
• - Working hard to meet the target quota even though the Client doubles up the number of tickets that we need to finish daily and monthly.
• - Able to meet and pass the Metrics grading system during my Chat Support Customer Representative job in Concentrix.
• - Maintain and increase the level of promoter and fewer detractors from the Customers.
• - Learn to communicate well with different kinds of Customers during my work as a Live Chat Support and technical support Specialist.
• - Increased number of sponsors and donors that supports the programs of the organization benefiting children in need. Allowing them to understand the purpose and intention of each program.
• - Multiplied number of Travel and Tour Partners (engages or work with various schools, companies and organization) that promotes Museo Pambata which bring in a great number of Museum Visitors. This was achieved by building a good business relationship with the Travel Partners and providing them a competitive Incentive Proposal.
• - Plan and manage successful events to Raise Funds for Various Projects of Museo Pambata such as: Art Gallery show of Known Artist, Cultural Shows (e.g. performance of Bayanihan Dance Group), Music Shows (e.g. performance of Children’s Choir from different organization and some Acoustic Artist)
• - Annual Meeting with Partners to engage them in the current set of goals of the organization.
• - Assigned to welcome Partners in Asean Childrens Museum Conference.
• - Participate in a Tour Guide Training and Development
• - Building a great partnership with sponsors and donors by constantly communicating with them. Giving them a platform to promote and introduce their Company.
• - From 100-300 numbers Tour Partners Attended. Gaining number of sponsors and donors yearly.
• - Able to work with various local organization/groups that has the same goal in helping Children in need.
• - Works with Programs Department in organizing the events for the Foundation’s Beneficiaries such as: Arts and Crafts Activity, Nutrition Month Program, Museolympics (Promoting Filipino games for Children)
• - Storytelling and Reading for Kids.
• - Able to work with some Writers, Authors, Books Stores and Publishing Companies for the Museo Pambata Publication.
• - Able to coordinate and attend seminars from different Museum for possible Partnership with them.
• - Assigned to Usher the former President of the Philippines Gloria Macapagal-Arroyo at the 100 Kalayaan Event at the Manila Grand Stand Hall.
• - Assist the Awarding of some various National Artist at the Malacañang Palace.
• Achieved [Result] by completing [Task] with accuracy and efficiency.
• Used Microsoft Excel to develop inventory tracking spreadsheets.