Irene Duka
General Manager
Bacoor, Province Of Cavite
Summary
Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, operations, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. With deep understanding of business operations with commitment to driving team success and achieving significant results.
Overview
24
24
years of professional experience
Work History
Senior Manager
TAHJ Management Services Inc.
01.2011 - Current
- Established strong relationships with clients and ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
- Provided strong leadership to enhance team productivity and morale.
General Manager
OLMM Management Services Inc.
09.2009 - 12.2010
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
Concierge Supervisor
OLMM Management Services Inc.
01.2007 - 09.2009
- Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
- Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
- Ensured compliance with company policies and local regulations within the concierge department at all times.
- Reduced guest complaints with proactive problem-solving and timely communication.
- Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
- Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.
Concierge Representative
OLMM Management Services Inc.
09.2004 - 12.2006
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Coordinated transportation arrangements, ensuring punctual arrivals and departures for guests.
- Managed reservations for dining establishments, tours, and entertainment venues on behalf of guests.
Fast Food Crew Trainer
Goodluck Foods Corporation - Jollibee
06.2001 - 05.2004
- Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
- Served as an essential liaison between management staff and crew members
- Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
- Enhanced customer experience by providing training on courteous service and accurate order taking.
- Increased upselling success, carefully explaining menu specials and promotions to customers.
Education
Bachelor of Science - Civil Engineering
Sorsogon University
Sorsogon City 04.2001 -
Skills
Ethical Decision making
Employment Laws and Regulations
Operational efficiency management
Teamwork and collaboration
Auditing and Problem-solving
Process improvement
Customer relationship management
Negotiation and conflict resolution
Positive attitude and Relationship building
Hiring and training
Employee coaching and mentoring
Customer service
Computer skills
Goal setting
Timeline
Senior Manager
TAHJ Management Services Inc.
01.2011 - Current
General Manager
OLMM Management Services Inc.
09.2009 - 12.2010
Concierge Supervisor
OLMM Management Services Inc.
01.2007 - 09.2009
Concierge Representative
OLMM Management Services Inc.
09.2004 - 12.2006
Fast Food Crew Trainer
Goodluck Foods Corporation - Jollibee
06.2001 - 05.2004
Bachelor of Science - Civil Engineering
Sorsogon University
04.2001 -