Summary
Overview
Work History
Education
Skills
Timeline
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Irene Duka

Irene Duka

General Manager
Bacoor, Province Of Cavite

Summary

Senior management professional, bringing strategic leadership and operational excellence to drive organizational success. Skilled in project management, operations, team collaboration, and process optimization with keen focus on achieving results. Adept at navigating complex challenges, fostering culture of accountability, and adapting to evolving business needs. With deep understanding of business operations with commitment to driving team success and achieving significant results.

Overview

24
24
years of professional experience

Work History

Senior Manager

TAHJ Management Services Inc.
01.2011 - Current
  • Established strong relationships with clients and ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Improved team performance by providing comprehensive training and fostering a collaborative work environment.
  • Increased customer satisfaction with timely project deliveries and seamless communication.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
  • Provided strong leadership to enhance team productivity and morale.

General Manager

OLMM Management Services Inc.
09.2009 - 12.2010
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.


Concierge Supervisor

OLMM Management Services Inc.
01.2007 - 09.2009
  • Promoted positive work environment among employees by encouraging teamwork and open communication leading towards a more productive work atmosphere.
  • Implemented new procedures to optimize concierge team performance, resulting in higher guest satisfaction ratings.
  • Ensured compliance with company policies and local regulations within the concierge department at all times.
  • Reduced guest complaints with proactive problem-solving and timely communication.
  • Assisted with event planning and coordination, ensuring successful execution of on-site events and special occasions.
  • Conducted regular team meetings to discuss performance metrics, areas for improvement, and best practices in customer service.

Concierge Representative

OLMM Management Services Inc.
09.2004 - 12.2006
  • Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
  • Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
  • Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Coordinated transportation arrangements, ensuring punctual arrivals and departures for guests.
  • Managed reservations for dining establishments, tours, and entertainment venues on behalf of guests.

Fast Food Crew Trainer

Goodluck Foods Corporation - Jollibee
06.2001 - 05.2004
  • Recognized for outstanding customer service skills, consistently receiving positive feedback from customers and management alike.
  • Served as an essential liaison between management staff and crew members
  • Promoted teamwork among crew members by facilitating effective communication channels between front-of-house and kitchen staff teams.
  • Enhanced customer experience by providing training on courteous service and accurate order taking.
  • Increased upselling success, carefully explaining menu specials and promotions to customers.

Education

Bachelor of Science - Civil Engineering

Sorsogon University
Sorsogon City
04.2001 -

Skills

    Ethical Decision making

    Employment Laws and Regulations

    Operational efficiency management

    Teamwork and collaboration

    Auditing and Problem-solving

    Process improvement

    Customer relationship management

    Negotiation and conflict resolution

    Positive attitude and Relationship building

    Hiring and training

    Employee coaching and mentoring

    Customer service

    Computer skills

    Goal setting

Timeline

Senior Manager

TAHJ Management Services Inc.
01.2011 - Current

General Manager

OLMM Management Services Inc.
09.2009 - 12.2010

Concierge Supervisor

OLMM Management Services Inc.
01.2007 - 09.2009

Concierge Representative

OLMM Management Services Inc.
09.2004 - 12.2006

Fast Food Crew Trainer

Goodluck Foods Corporation - Jollibee
06.2001 - 05.2004

Bachelor of Science - Civil Engineering

Sorsogon University
04.2001 -
Irene DukaGeneral Manager