Summary
Overview
Work History
Education
Skills
Personal Information
Qualifications Summary
Timeline
OfficeManager
Irene Corpuz

Irene Corpuz

CSR
Lapu-Lapu City

Summary

Proven Customer Service Specialist with a solid background at Realpage and Concentrix, adept in touch typing and active listening. Excelled in providing empathetic customer support in fast-paced environments, enhancing customer satisfaction. Demonstrated strong teamwork and emotional stability, significantly improving client retention.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Realpage
12.2021 - Current
  • Company Overview: Realty / Housing
  • Realty / Housing

Customer Service Representative (Phone)

Concentrix
06.2017 - 12.2021
  • Company Overview: Retail
  • Retail

Chat Support (CSR)

Valuelabs Philippines INC
06.2016 - 06.2017
  • Company Overview: Retail
  • Retail

Education

College - BSIT undergraduate

University of San Carlos

High School - undefined

Pasay City North Highschool MAB Annex

Elementary - undefined

Science and Technology Education Center

Skills

Active listening

Personal Information

  • Place of Birth: Leyte
  • Date of Birth: 03/21/88

Qualifications Summary

  • Multiple call center experience (technical, sales, customer service, webhosting)
  • Basic experience on MS Excel and MS Word for data analysis and reports
  • Experience in taking supervisory calls
  • College Level
  • Can work independently but still a team player

Timeline

Customer Service Representative

Realpage
12.2021 - Current

Customer Service Representative (Phone)

Concentrix
06.2017 - 12.2021

Chat Support (CSR)

Valuelabs Philippines INC
06.2016 - 06.2017

College - BSIT undergraduate

University of San Carlos

High School - undefined

Pasay City North Highschool MAB Annex

Elementary - undefined

Science and Technology Education Center
Irene CorpuzCSR