Irene Corpuz
CSR
Lapu-Lapu City
Summary
Proven Customer Service Specialist with a solid background at Realpage and Concentrix, adept in touch typing and active listening. Excelled in providing empathetic customer support in fast-paced environments, enhancing customer satisfaction. Demonstrated strong teamwork and emotional stability, significantly improving client retention.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Realpage
12.2021 - Current
- Company Overview: Realty / Housing
- Realty / Housing
Customer Service Representative (Phone)
Concentrix
06.2017 - 12.2021
- Company Overview: Retail
- Retail
Chat Support (CSR)
Valuelabs Philippines INC
06.2016 - 06.2017
- Company Overview: Retail
- Retail
Education
College - BSIT undergraduate
University of San Carlos
High School - undefined
Pasay City North Highschool MAB Annex
Elementary - undefined
Science and Technology Education Center
Skills
Active listening
Emotional stability
Empathy
Touch typing
MS Word and Excel knowledge
Team player
Ability to pacify customers
Personal Information
- Place of Birth: Leyte
- Date of Birth: 03/21/88
Qualifications Summary
- Multiple call center experience (technical, sales, customer service, webhosting)
- Basic experience on MS Excel and MS Word for data analysis and reports
- Experience in taking supervisory calls
- College Level
- Can work independently but still a team player
Timeline
Customer Service Representative
Realpage
12.2021 - Current
Customer Service Representative (Phone)
Concentrix
06.2017 - 12.2021
Chat Support (CSR)
Valuelabs Philippines INC
06.2016 - 06.2017
College - BSIT undergraduate
University of San Carlos
High School - undefined
Pasay City North Highschool MAB Annex
Elementary - undefined
Science and Technology Education Center