Summary
Overview
Work History
Education
Skills
Timeline
background-images

Irene Basibas

Tanza

Summary

Skilled subject matter expert with broad experience in delivering impactful results. Strong focus on team collaboration, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and industry-specific knowledge to drive success.

Overview

6
6
years of professional experience

Work History

Customer Service Representative - SME

TaskUs
01.2019 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.

Customer Service Representative

C3 Customer Contact Channels ( Everise)
06.2018 - 12.2018
  • Delivered prompt service to prioritize customer needs.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

High School Diploma -

Novaliches High School
Quezon City, Metro Manila, Philippines
03-1986

Skills

  • Customer relationship management (CRM) software
  • Customer service
  • Problem resolution
  • De-escalation techniques
  • Dispute resolution

Timeline

Customer Service Representative - SME

TaskUs
01.2019 - 10.2024

Customer Service Representative

C3 Customer Contact Channels ( Everise)
06.2018 - 12.2018

High School Diploma -

Novaliches High School

Similar Profiles

CREATE PROFILE
Irene Basibas