Irene Basibas
Tanza
Summary
Skilled subject matter expert with broad experience in delivering impactful results. Strong focus on team collaboration, ensuring reliability and effectiveness. Proven ability in problem-solving, strategic planning, and industry-specific knowledge to drive success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative - SME
TaskUs
San Fernando, Province Of La Union, Philippines
01.2019 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Customer Service Representative
C3 Customer Contact Channels ( Everise)
BGC Taguig, Metro Manila, Philippines
06.2018 - 12.2018
- Delivered prompt service to prioritize customer needs.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Novaliches High School
Quezon City, Metro Manila, Philippines03-1986
Skills
- Customer relationship management (CRM) software
- Customer service
- Problem resolution
- De-escalation techniques
- Dispute resolution
Timeline
Customer Service Representative - SME
TaskUs
01.2019 - 10.2024
Customer Service Representative
C3 Customer Contact Channels ( Everise)
06.2018 - 12.2018
High School Diploma -
Novaliches High School