Irene Asejo

Work History

Quality Control Analyst

Freelance

03.2023 - Current

Conducted investigations about the schedule changes, flight cancellations and flight disruptions.
Strengthened communication skills through regular interactions with others.
Proven ability to learn quickly and adapt to new situations.
Liaised between quality control, Sales department, Airlines and other departments, consulting the services being purchased and providing updates from the airlines and GDS support.
Reduced customer complaints with consistent monitoring of travelers' flights for adherence to company standards.
Maintaining accurate flight details which includes class of service, seat preference, layover time,
Advised clients on flight changes and provide flight options for a complimentary change or refund options based on the involuntary policy of the airlines.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
Collaborated with passengers and travel arrangers to resolve booking issues, correct fares, and clarify rules.
Ensured seamless travel experiences for clients by coordinating necessary arrangements such as accommodations, transportation, and special requests.
Increased client retention rate through consistent follow-ups and personalized recommendations for future travel plans.
Contributed to the implementation of new software systems that improved the overall efficiency of the ticketing process.
Balanced competing priorities under pressure while providing thorough attention to detail in all aspects of the role.
Established rapport with clients, fostering long-term relationships and generating repeat business.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Reviewed tickets, identification, and passports to verify traveler identity.
Streamlined ticket booking process for faster transactions and increased client satisfaction.
Participated in ongoing professional development opportunities to enhance skills in the areas of customer service techniques, and industry knowledge.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards.
Input customer reservations, payment sources, and contact details into Sabre system.
Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Worked closely with airlines and suppliers to negotiate group rates and special offers, resulting in added value for clients.
Assisted in training new staff members on quality control systems and processes, contributing to overall team efficiency.
Established and cultivated relationships with travel partners, providing clients with smooth quality control processes.
Maintained a strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
Worked effectively in fast-paced environments.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Learned and adapted quickly to new technology and software applications.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Managed time efficiently in order to complete all tasks within deadlines.
Developed strong communication and organizational skills through working on group projects.
Demonstrated strong organizational and time management skills while managing multiple projects.
Proved successful working within tight deadlines and a fast-paced environment.
Applied effective time management techniques to meet tight deadlines.
Organized and detail-oriented with a strong work ethic.
Proven ability to develop and implement creative solutions to complex problems.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Team Leader/Senior Corporate Travel Consultant

Plover Trip Pte Ltd

02.2020 - 03.2023

Sold tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
Collaborated with team members to achieve monthly sales targets through effective communication and teamwork.
Actively contributed ideas during team meetings aimed at improving operational processes within the agency''s ticketing department.
Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Assisted in training new staff members on ticketing systems and processes, contributing to overall team efficiency.
Balanced competing priorities under pressure while providing thorough attention to detail in all aspects of the role.
Reviewed tickets, identification, and passports to verify traveler identity.
Developed strong industry knowledge, staying updated on latest trends and offering informed recommendations to clients.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Processed order transactions and provided customers with detailed itineraries, tickets, and invoices.
Input customer reservations, payment sources, and contact details into Sabre system.
Participated in ongoing professional development opportunities to enhance skills in the areas of sales strategy, customer service techniques, and industry knowledge.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Established rapport with clients, fostering long-term relationships and generating repeat business.
Contributed to the implementation of new software systems that improved the overall efficiency of the ticketing process.
Coordinated with other departments to ensure seamless integration of ticketing services with other aspects of travel planning, such as itinerary creation and destination recommendations.
Worked closely with airlines and suppliers to negotiate group rates and special offers, resulting in added value for clients.
Ensured seamless travel experiences for clients by coordinating necessary arrangements such as accommodations, transportation, and special requests.
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Managed high call volumes, prioritizing tasks effectively to meet deadlines while maintaining excellent customer service standards.
Maintained a strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
Collaborated with passengers and travel arrangers to resolve booking issues, correct fares, and clarify rules.
Produced and shared customer service reports to support management decision-making.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Streamlined ticket booking process for faster transactions and increased client satisfaction.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Developed and maintained courteous and effective working relationships.
Provided professional services and support in a dynamic work environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Exercised leadership capabilities by successfully motivating and inspiring others.
Strengthened communication skills through regular interactions with others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Proved successful working within tight deadlines and a fast-paced environment.
Skilled at working independently and collaboratively in a team environment.
Worked effectively in fast-paced environments.
Organized and detail-oriented with a strong work ethic.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.
Paid attention to detail while completing assignments.
Demonstrated leadership skills in managing projects from concept to completion.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Passionate about learning and committed to continual improvement.
Improved cross-functional collaboration between departments through regular meetings focused on shared goals and objectives.
Created detailed reports on sales metrics which informed target setting and influenced decision-making for management staff.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Handled sensitive personal data with discretion.
Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Coordinated group bookings to ensure seamless logistics for large-scale events such as weddings or corporate retreats.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Used company and vendor marketing resources to educate customers and close sales.
Implemented a system to track client preferences, resulting in more tailored recommendations and increased repeat business.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel reservations.
Developed strong relationships with vendors, negotiating competitive rates for clients'' travel accommodations.
Implemented automated office systems, optimizing client, and data communications as well as records management.
Consistently fostered business growth by delivering first-rate travel advising and itineraries to develop valuable client relationships.
Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Expanded agency''s network of suppliers by attending industry conferences and cultivating strategic partnerships with key vendors.
Enhanced team productivity by conducting training sessions on industry trends and new reservation systems.
Communicated with clients to confirm itineraries, methods of transportation and travel regulations.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
Helped senior managers make effective decisions based on current and accurate reporting.
Maintained accurate records of all transactions, payments received or pending invoices while adhering to strict financial guidelines.
Streamlined booking processes for improved efficiency and reduced errors in reservations.
Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Generated travel-related reports for clients to facilitate decision-making.
Reduced customer complaints through proactive communication of potential scheduling conflicts and offering alternative solutions.
Updated and maintained customer databases to increase customer retention.
Assessed client needs and recommended appropriate products and services to meet preferences and budget.
Resolved customer issues effectively, maintaining a positive reputation for the company within the highly competitive travel market.
Optimized operational procedures by analyzing data on sales performance and identifying areas for improvement.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Proven ability to learn quickly and adapt to new situations.
Applied effective time management techniques to meet tight deadlines.
Resolved problems, improved operations and provided exceptional service.
Developed strong communication and organizational skills through working on group projects.
Managed time efficiently in order to complete all tasks within deadlines.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to develop and implement creative solutions to complex problems.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Evaluated staff performance and provided coaching to address inefficiencies.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Promoted high standards through personal example to help each member understand expected behaviors and standards.
Gathered, organized and input information into digital database.
Mentored and guided employees to foster proper completion of assigned duties.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Optimized resource allocation to maximize overall team output while minimizing costs.
Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Evaluated customer needs and feedback to drive product and service improvements.

Corporate Team Leader/Senior Corporate Travel Consultant

CWT Philippines Inc

05.2017 - 02.2020

Supported creation of detailed, technical financial models to value potential acquisition targets.
Maintained an extensive knowledge of global destinations, visa requirements, and local customs, offering valuable insights to travelers.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Managed complex international travel arrangements, ensuring seamless experiences for high-level executives.
Reduced company expenses with strategic negotiation of corporate travel rates with airlines, hotels, and transportation providers.
Proven ability to develop and implement creative solutions to complex problems.
Paid attention to detail while completing assignments.
Applied effective time management techniques to meet tight deadlines.
Organized and detail-oriented with a strong work ethic.
Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Ensured compliance with all relevant industry regulations and guidelines pertaining to corporate travel management services.
Helped senior managers make effective decisions based on current and accurate reporting.
Developed comprehensive risk management strategies for clients traveling to high-risk regions or during times of crisis.
Developed process improvements and long-term business strategies through analysis of customer feedback.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Improved internal communication channels between departments to streamline workflow and enhance productivity levels in the office environment.
Actively participated in ongoing professional development opportunities related specifically towards enhancing the overall service offerings provided by the consultancy firm.
Streamlined travel processes for increased efficiency through meticulous organization and attention to detail.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Updated and maintained customer databases to increase customer retention.
Collaborated with clients to design customized travel policies that aligned with their business objectives.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Leveraged advanced technology platforms to automate booking processes, increasing speed and accuracy while reducing manual errors.
Provided support during emergency situations, coordinating prompt assistance for affected travelers as needed.
Conducted regular reviews of client accounts to identify areas for potential growth or improvement in service delivery standards.
Enhanced client satisfaction by providing expert corporate travel advice and personalized itinerary planning.
Coordinated and managed corporate events, meetings, and conferences for clients, delivering exceptional experiences that exceeded expectations.
Provided exceptional customer service by proactively anticipating and resolving any travel issues or disruptions.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Fostered strong relationships with vendors and suppliers, securing exclusive discounts and benefits for clients.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Learned and adapted quickly to new technology and software applications.
Strengthened communication skills through regular interactions with others.
Skilled at working independently and collaboratively in a team environment.
Developed strong organizational and communication skills through coursework and volunteer activities.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Evaluated customer needs and feedback to drive product and service improvements.
Mentored and guided employees to foster proper completion of assigned duties.
Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Conducted regular reviews of operations and identified areas for improvement.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Conducted risk assessments for each project phase, proactively identifying potential obstacles before they became significant challenges.
Held weekly team meetings to inform team members on company news and updates.
Promoted high standerds through personal example to help each member understand expected behavious and standards.
Developed effective improvement plans in alignment with goals and specifications.
Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Built strong relationships with customers through positive attitude and attentive response.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Supervised team members to confirm compliance with set procedures and quality requirements.
Evaluated staff performance and provided coaching to address inefficiencies.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Generated reports detailing findings and recommendations.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Devised and implemented processes and procedures to streamline operations.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Worked with team to identify areas of improvement and devised solutions based on findings.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Adaptable and proficient in learning new concepts quickly and efficiently.
Worked well in a team setting, providing support and guidance.
Cultivated interpersonal skills by building positive relationships with others.
Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Helped meet changing demands by recommending improvements to business systems or procedures.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
Optimized resource allocation to maximize overall team output while minimizing costs.
Created and managed project plans, timelines and budgets.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

Team Leader/Senior Travel Consultant

Expedia AFT- Interglobe Technologies Inc.

08.2014 - 05.2017

Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Improved customer satisfaction by efficiently managing ticketing inquiries and providing accurate information.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Reviewed tickets, identification, and passports to verify traveler identity.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
Input customer reservations, payment sources, and contact details into Sabre system.
Increased client retention rate through consistent follow-ups and personalized recommendations for future travel plans.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Established rapport with clients, fostering long-term relationships and generating repeat business.
Worked closely with airlines and suppliers to negotiate group rates and special offers, resulting in added value for clients.
Ensured seamless travel experiences for clients by coordinating necessary arrangements such as accommodations, transportation, and special requests.
Maintained a strong understanding of airline fare structures, promotions, rules, regulations, and routing options – providing expert advice to clients accordingly.
Resolved customer complaints, ensuring timely resolution and maintaining positive relationships.
Collaborated with passengers and travel arrangers to resolve booking issues, correct fares, and clarify rules.
Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Provided exceptional customer service by assisting clients in selecting optimal travel options based on their preferences.
Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Streamlined ticket booking process for faster transactions and increased client satisfaction.
Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
Developed and maintained courteous and effective working relationships.
Provided professional services and support in a dynamic work environment.
Demonstrated respect, friendliness and willingness to help wherever needed.
Demonstrated strong organizational and time management skills while managing multiple projects.
Exercised leadership capabilities by successfully motivating and inspiring others.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Proved successful working within tight deadlines and a fast-paced environment.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Mentored and guided employees to foster proper completion of assigned duties.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Observed packing operations to verify conformance to specifications.
Built strong relationships with customers through positive attitude and attentive response.
Generated reports detailing findings and recommendations.
Developed effective improvement plans in alignment with goals and specifications.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Conducted regular reviews of operations and identified areas for improvement.
Reviewed, implemented and updated company records related to team activities for future reference.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Conducted training and mentored team members to promote productivity and commitment to friendly service.
Supervised team members to confirm compliance with set procedures and quality requirements.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Evaluated staff performance and provided coaching to address inefficiencies.
Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Coordinated resources effectively to meet project deadlines and achieve desired results.
Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Promoted high standards through personal example to help each member understand expected behaviors and standards.
Optimized resource allocation to maximize overall team output while minimizing costs.
Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Held weekly team meetings to inform team members on company news and updates.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

Travel Consultant

EXL Service Phil

02.2014 - 08.2014

Increased client satisfaction by providing exceptional international travel consultation services.
Managed complex multi-destination itineraries with precision while adhering to strict deadlines.
Collaborated with colleagues to share industry knowledge and improve overall team performance.
Assisted clients in obtaining necessary travel documentation such as passports, visas, and vaccinations.
Provided exceptional customer service by addressing client concerns promptly and offering alternative solutions when needed.
Promoted eco-friendly traveling options encouraging sustainable tourism practices among clientele.
Optimized internal systems for better organization of client files resulting in an improved workflow for staff members.
Maintained exceptional client retention rates by prioritizing customer satisfaction and offering ongoing support during trips.
Developed strong relationships with vendors to secure competitive rates on accommodations, transportation, and tours.
Streamlined booking processes for improved efficiency and reduced errors in reservations.
Enhanced company reputation by maintaining a high level of professionalism and expertise in international travel planning.
Established long-term partnerships with airlines, hotels, tour operators which led to cost savings passed onto customers.
Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
Kept network of international agents to simplify and streamline international bookings.
Researched most efficient and cost effective ways to travel intercontinentally and shared findings in company newsletter.
Tracked unused customer tickets to exchange toward future trips and personal expenses.
Organized and maintained VIP traveler program with discounts and special deals.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Updated and maintained customer databases to increase customer retention.
Promoted dedicated customer service and support by promptly resolving customer complaints.
Assisted clients with flight changes and cancellations to minimize travel disruptions.

Quality Travel Analyst

Orbitz - Aegis People Support

08.2009 - 08.2012

Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
Supported budgeting processes by providing accurate forecasts and timely variance analyses.
Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Evaluated staff performance and provided coaching to address inefficiencies.
Identified and resolved problems through root cause analysis and research.
Monitored compliance and filing requirements in conjunction with staff and management.
Validated results and performed quality assurance to assess accuracy of data.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Conducted regular reviews of operations and identified areas for improvement.
Optimized core processes to improve business performance and operational agility.
Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Evaluated customer needs and feedback to drive product and service improvements.
Educated staff on organizational mission and goals to help employees achieve success.
Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
Devised and implemented processes and procedures to streamline operations.
Generated reports detailing findings and recommendations.
Demonstrated respect, friendliness and willingness to help wherever needed.
Exercised leadership capabilities by successfully motivating and inspiring others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Applied effective time management techniques to meet tight deadlines.
Provided professional services and support in a dynamic work environment.
Self-motivated, with a strong sense of personal responsibility.
Cultivated interpersonal skills by building positive relationships with others.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Gained strong leadership skills by managing projects from start to finish.
Proven ability to develop and implement creative solutions to complex problems.
Worked effectively in fast-paced environments.
Demonstrated leadership skills in managing projects from concept to completion.
Identified issues, analyzed information and provided solutions to problems.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Passionate about learning and committed to continual improvement.
Handled sensitive information with professionalism and discretion.
Trained new staff and administrative support on customer service, recordkeeping and travel planning procedures.
Assisted clients in navigating travel documentation, minimizing potential issues during their trips.
Streamlined booking processes for increased efficiency and reduced client wait times.
Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Worked closely with clients to understand unique needs and meet specific travel desires.
Updated and maintained customer databases to increase customer retention.
Promoted dedicated customer service and support by promptly resolving customer complaints.

Summary

Overview

Work History

Quality Control Analyst

Team Leader/Senior Corporate Travel Consultant

Corporate Team Leader/Senior Corporate Travel Consultant

Team Leader/Senior Travel Consultant

Travel Consultant

Quality Travel Analyst

Education

BBA - Major in Management

Skills

Accomplishments

Software

Timeline

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