Summary
Overview
Work History
Education
Skills
Timeline
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Mrs.Irea Smith

Customer Services
Clark,Pampanga

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in telecoms industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

English Teacher

Self Employed
HO CHI MINH, Ho Chi Minh City
08.2020 - 06.2021
  • Used pre-written curriculum to teach students English via remote video conferencing.
  • Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
  • Gently corrected student pronunciation and grammar to improve conversation skills.
  • Administered assessments and standardized tests to evaluate student progress.
  • Planned dynamic lessons to increase student comprehension of books and literary concepts.

Nursing Assistant

Angeles Medical Centre
Angeles City, Pampanga
07.2018 - 01.2019
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Customer Service Representative

IQOR
Clark , Clark
07.2017 - 12.2018
  • Answer inbound calls in a timely and friendly manner
  • Evaluate problems and complaints of the callers and provide proper solutions to them
  • Respond to the needs of customers and provide personalized service
  • Provide information on the company’s products or services and generate interest in the offer
  • Upsell products and services
  • Research needed information using available resources
  • Process orders, forms, and applications
  • Route calls to other team members whenever needed
  • Make relevant notes from customer interactions
  • Identify any issues that customers might be struggling with
  • Report on customer feedback
  • Complete call logs and reports
  • Manage & update customer databases
  • Follow-up on customer calls
  • Boost customer loyalty by offering a proper experience over the phone

Education

No Degree - Teaching English As A Second Language

The TEFL Academy
United Kingdom
03.2020 - 08.2020

No Degree - Medical Assisting

Skill Power Institute
Angeles City
06.2018 - 01.2019

GED -

School of The Infant Jesus/EZEE
Dau Pampanga
06.2011 - 03.2015

Skills

Complaint resolution

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Timeline

English Teacher

Self Employed
08.2020 - 06.2021

No Degree - Teaching English As A Second Language

The TEFL Academy
03.2020 - 08.2020

Nursing Assistant

Angeles Medical Centre
07.2018 - 01.2019

No Degree - Medical Assisting

Skill Power Institute
06.2018 - 01.2019

Customer Service Representative

IQOR
07.2017 - 12.2018

GED -

School of The Infant Jesus/EZEE
06.2011 - 03.2015

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