Ira Viktoria Dena

Executive Assistant Account Manager with expertise supporting CEO, managing customer/client relations, and improving operational workflows. Proficient in logistics, inventory, order fulfillment, invoicing, CRM systems, and e-commerce platforms (Shopify, Amazon, CIN7, QuickBooks, Pipedrive).

Key Achievements

• Strengthened client loyalty and retention through proactive relationship management
• Enhanced team efficiency via onboarding materials and process improvements
• Consolidated company operations into a single system for streamlined reporting and inventory management

Credit Card Specialist

• Navigated multiple banking systems to access accounts, process transactions, and update client records accurately.
• Ensured high-quality client interactions through clear communication and active listening.
• Handled sensitive financial data with discretion, maintaining strict client confidentiality.

Debit Card Specialist

• Navigated multiple banking systems to access accounts, process transactions, and update client records accurately.
• Ensured high-quality client interactions through clear communication and active listening.
• Handled sensitive financial data with discretion, maintaining strict client confidentiality.