Ira Lyn Ishibashi
Masinloc Zambales
Summary
Dedicated professional committed to delivering exceptional services through a strong foundation of knowledge and skills. Focused on contributing positively to team objectives and enhancing overall organizational success. Passionate about fostering meaningful connections and providing support that meets the needs of clients and colleagues. Prepared to embrace new challenges and drive impactful results in a dynamic work environment.
Overview
14
14
years of professional experience
Work History
Customer Care Representative
Sourcefit Philippines Inc
01.2024 - 01.2025
- Handling Escalated Issues
- Customer Communication via email and calls
- Responding to Inquiries
- Data Entry/Creating Orders
Social Media Manager
UrVanitees Fashion Boutique
01.2023 - 01.2024
- Content Creation and Scheduling
- Community Engagement
- Advertising Management
Customer Service Representative
Buwelo BPO Solution
01.2018 - 01.2020
- Handling Escalated Issues
- Customer Communication
- Responding to Inquiries
- Follow-Up Calls
Pharmacy Assistant
The Generics Pharmacy
01.2013 - 01.2014
- Customer Service
- Prescription Handling
- Assist in preparing and dispensing medications.
Sales Clerk
Madison Shopping Plaza Inc
01.2011 - 01.2012
- Customer Assistance
- Provide information about products, prices, and promotions.
- Restock shelves and ensure products are well-displayed.
Education
Vocational - Hotel & Restaurant Services, Food & Beverage NC II
St. Nicolas Systeq College
01.2012
Bachelor of Science - Nursing
Northern Luzon Adventist College
01.2011
Skills
- Creating social media content
- Video Editing
- Administrative Support
- Data entry
- Travel arrangements
- Customer service support
- Proficiency in email and calendar management,
- Strong typing and writing skills,
- Experience with communication and project management platforms like Asana
- Ability to create presentations and manage files
LANGUAGE
English
Japanese
Timeline
Customer Care Representative
Sourcefit Philippines Inc
01.2024 - 01.2025
Social Media Manager
UrVanitees Fashion Boutique
01.2023 - 01.2024
Customer Service Representative
Buwelo BPO Solution
01.2018 - 01.2020
Pharmacy Assistant
The Generics Pharmacy
01.2013 - 01.2014
Sales Clerk
Madison Shopping Plaza Inc
01.2011 - 01.2012
Bachelor of Science - Nursing
Northern Luzon Adventist College
Vocational - Hotel & Restaurant Services, Food & Beverage NC II
St. Nicolas Systeq College
References
Josielyn G., Barbadillo, Entrepreneur, 09338799764
Training
- Community Training Pharmacy Course
- Patient Centered Approach
- Costumer Focused Selling
- VA Training Philippines
- Pro VA
- Kurso.PH
Tools/Software
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Google Workspace (Docs, Sheets, Calendar)
- Ecommerce platform (Shopify, Walmart, Amazon, Ebay)
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