Years of professional customer support experienceu
Jonathan Bonus
Candaba,Pampanga
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
7
7
10
10
Of virtual assistance for clients and companies
Work History
Customer Service Supervisor
CS Resolution Labworks Design LTD Inc
04.2015 - Current
- Listened to customers' questions and concerns to provide answers or responses.
- Cross-trained and provided backup support for organizational leadership.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed and implemented customer service policies to enhance satisfaction.
- Achieved results by working with staff to meet established targets.
- Maintained compliance with company policies, objectives, and communication goals.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Virtual Assistant/Admin Support
Doug Sutton
05.2014 - 06.2016
- Inputs information and manages data of customers into the backend website
- Creates weekly and monthly reports and charts into MS Excel
- Performs ad hoc tasks like research and document edits and updates as requested by the client.
Room Social
Green
06.2013 - 02.2016
- Creates weekly and monthly reports of webpages statistics of targeted products
- Edits images and videos based on the screenshots of web pages and creates thumbnails/images through Photoshop
- Captures, edits and uploads, videos to sites, and cloud storage platforms for client's reference.
Virtual Assistant, Data Entry Specialist, Virtual Assistant/Ad Operations Coordinator
Ryan Vaspra, Sightly
04.2015 - 12.2015
- (VA, Internet Researcher, Supports with the file management and data management (Google AdWords)
- Provides support with the Campaign team and withAccount Management team of Sightly Ad Operations Department
- Performs data entry and ad hoc duties as required and instructed by the mana
Virtual Assistant
Olivier Roth
03.2013 - 08.2015
- Searches leads at LinkedIn
- Skip traces leads through Google Search
- Searches articles and posts at social media sites
- Provides ad hoc tasks as required.
Admin Support / VA Ale Gicqueau
Clinovo
08.2013 - 07.2015
- Searches and connects to leads at LinkedIn
- Searches contact information of leads through Google Search
- Inputs information and manages data of new clients/leads at Salesforce
- Follows/Un-follow accounts at Tweeter.
Virtual Assistant
Ken Berry, Practitioner, Asian Therapeutics
06.2013 - 08.2014
- Inputs data of patients into an Electronic Healthcare Records (Practice Fusion), Customer Records Management (Insightly), Quickbooks, MailChimp, and FullSlate
- Prepare and send reports of patients' schedules within a week (Appointment-Plus/Reliable Receptionist)
- Prints and prepares SOAP notes for returning patients from a remote computer
- Checks, uploads, renames, and tags new receipts and patients' records into Evernote
- Updates weekly, monthly, yearly website analytics (Organics – Google, Organics – Bing, Yelp, Facebook) into MS Excel spreadsheet
- Prepares needed documents and charts
- Uploads/downloads files through DropBox
- Updates files in Evernote
- Backs up WordPress website plug-ins and backs up website files (Go Daddy, FileZilla FTP).
Special Agent
Knowledge Generation Bureau, Makati City
01.2011 - 06.2011
- Supplies requested information by customers and responds through text messaging (SMS) using the company's web portal
- Searches for information based on the inquiry of a customers' Inquiries include but not limited
- To business/professional listings, current events, entertainment, sports, weather, directions, laws, stock exchange, gold/silver value, real estate, statistics, flight schedules, flight fares, train/subway schedules and routes, tickets, movie schedule, gigs, concerts, and anything searchable on the internet
- Supports co-agents with un-answered inquiries.
Warehouse supervisor
Golden King Gen. Mdse, Guiguinto
09.2009 - 11.2010
- Checks purchase orders from customers through e-mails and phone calls
- Checks purchase orders before dispatch of trucks for deliveries
- Monitors documents sent from suppliers regarding shipping line contracted, date of load
- Number of containers, number of products, and type of product sent by the supplier
- Sends documents received from suppliers to local freight contractors for processing of products at the Customs
- Records and files inventories of products
- Monitors inventory of all products in 5 warehouses and reports any critical level
- Prepares weekly and monthly sales reports using MS Word & Excel
- Makes sales invoices for significant customers.
Subcontractor
Dealer CalFurn Mfg. Inc
01.2005 - 04.2007
- Manages and trains a team of workers in making parts of furniture
- Prepares and keeps production records
- Receives and checks goods and materials
- Checks and releases finished parts/products
- Meets and reports with CalFurn's Quality Analyst, Supervisor, and Manager
- Prepares and processes payrolls.
Education
Bachelor of Science - Nursing
University of the Assumption, City of San
2009
Bachelor of Science - Biology, Foundation
Angeles University
1998
Skills
- Decision-Making
- Customer Service
- Problem-Solving
- Handling Escalations
- Escalation Management
- Complaint Resolution
- Issue Resolution
- Records Management
- Delegating Work
- Computer and internet savvy
- Knowledgeable in
- MS Excel, MS Word, MS PowerPoint, MS Movie Maker, Google Docs, and Google Spreadsheet
- Adobe Photoshop - image editing, image file format conversion
- Light video edit
- Alpha Numeric Touch Typing 50-70 WPM
- Workflow Management
- MS Office
- Shopify
- Amazon Seller Central
Timeline
Customer Service Supervisor
CS Resolution Labworks Design LTD Inc
04.2015 - Current
Virtual Assistant, Data Entry Specialist, Virtual Assistant/Ad Operations Coordinator
Ryan Vaspra, Sightly
04.2015 - 12.2015
Virtual Assistant/Admin Support
Doug Sutton
05.2014 - 06.2016
Admin Support / VA Ale Gicqueau
Clinovo
08.2013 - 07.2015
Room Social
Green
06.2013 - 02.2016
Virtual Assistant
Ken Berry, Practitioner, Asian Therapeutics
06.2013 - 08.2014
Virtual Assistant
Olivier Roth
03.2013 - 08.2015
Special Agent
Knowledge Generation Bureau, Makati City
01.2011 - 06.2011
Warehouse supervisor
Golden King Gen. Mdse, Guiguinto
09.2009 - 11.2010
Subcontractor
Dealer CalFurn Mfg. Inc
01.2005 - 04.2007
Bachelor of Science - Nursing
University of the Assumption, City of San
Bachelor of Science - Biology, Foundation
Angeles University
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