Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Iniego Jr. Baria

Iniego Jr. Baria

Makati

Summary

Operations Officer with expertise in workflow optimization and regulatory compliance. Demonstrated success in improving service delivery and managing document verification processes efficiently. Strong focus on enhancing customer support and operational effectiveness.

Overview

2
2
years of professional experience

Work History

Operation Officer

VFS Global
Paranaque
08.2024 - Current
  • Managed daily operations to ensure efficient processing of visa applications.
  • Implemented workflow improvements for enhanced service delivery efficiency.
  • Coordinated with clients to facilitate document submission and verification.
  • Monitored compliance with regulatory requirements and internal policies.
  • Assisted in resolving customer inquiries and issues promptly and effectively.

Chat Support Representative

Dripdesk
Taguig
08.2023 - 01.2024
  • Responded to customer inquiries via chat support platform.
  • Assisted customers in resolving product issues and concerns.
  • Provided feedback on common customer questions and issues.

Education

Bachelor of Science - Civil Engineering

University of Makati
Makati City
08-2024

High School Diploma -

Maximo Strella Senior High School
Makati City
04-2018

Skills

  • Workflow optimization
  • Regulatory compliance
  • Document verification
  • Customer support and relations
  • Assembly and inspection skills

Accomplishments

  • Senior high school with honors
  • Senior high certificate of perfect attendance
  • Certificate of participation in the university team-building
  • 2nd place in School-based Mathematics Written Competition 2016

Timeline

Operation Officer

VFS Global
08.2024 - Current

Chat Support Representative

Dripdesk
08.2023 - 01.2024

Bachelor of Science - Civil Engineering

University of Makati

High School Diploma -

Maximo Strella Senior High School
Iniego Jr. Baria