Ingrid Mae Villamor

• Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
• Managed resources effectively to avoid unnecessary delivery delays.
• Engaged customers to discuss business needs and explore opportunities to increase sales.
• Enhanced team performance by providing regular feedback, coaching, and training opportunities.
• Reduced customer complaints by implementing proactive communication strategies with clients.
• Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.

• Started as a CSR/TSR supporting in house main accounts further upscaling as a Subject Matter Expert and eventually promoted as Managed daily operations, ensuring smooth workflow and timely completion of tasks.
• Implemented quality assurance measures that led to improved product consistency.
• Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
• Optimized team performance, providing clear guidance and setting achievable goals.
• Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.

Nursing Licensure Examination – Passed, December 2012