Hi, I’m
Ingrid Mae Villamor
Operations Manager
Taguig, Metro Manila
Summary
Seasoned leader in operations with 7 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
12
years of professional experience
Work History
Access Healthcare Services Manila Inc.
Assistant Delivery Manager
03.2021 - Current
Job overview
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Engaged customers to discuss business needs and explore opportunities to increase sales.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Implemented risk mitigation strategies to minimize potential disruptions caused by unforeseen events or issues.
TELUS International Philippines
Operations Team Leader
09.2013 - 02.2021
Job overview
- Started as a CSR/TSR supporting in house main accounts further upscaling as a Subject Matter Expert and eventually promoted as Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Implemented quality assurance measures that led to improved product consistency.
- Coordinated team schedules, ensuring optimal staffing levels were maintained at all times.
- Optimized team performance, providing clear guidance and setting achievable goals.
- Spearheaded process improvements that led to reduced errors and increased accuracy in task execution.
Education
Divine Word College of BanguedBangued, Province Of Abra, Philippines
Bachelor of Science from Nursing
04.2001
University Overview
Nursing Licensure Examination – Passed, December 2012
Skills
Operations management
Performance monitoring
Process improvement
Staff management
Data analysis
Planning and implementation
Workflow optimization
Customer relationship management (CRM)
Employee motivation
Timeline
Assistant Delivery Manager
Access Healthcare Services Manila Inc.
03.2021 - Current
Operations Team Leader
TELUS International Philippines
09.2013 - 02.2021
Divine Word College of Bangued
Bachelor of Science from Nursing
04.2001