Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Software
Certification
Timeline
Hi, I’m

Ingrid Rose Pichon

Digital Marketing Assistant
Davao City, PH
Ingrid Rose Pichon

Summary

Dynamic administrative professional with over five years of experience supporting high-achieving executives. Proven track record of managing high-volume workloads in fast-paced environments with precision. A skilled digital marketing assistant known for maintaining a polished and professional demeanor while delivering top quality results. Strong communicator and team player focused on building and nurturing professional relationships to drive business success. Previous experience in customer service has honed multitasking abilities and a commitment to excellence in service delivery.

Overview

5
years of professional experience
4
Certifications

Work History

Outsourced Doers

Digital Marketing Assistant
06.2022 - 11.2023

Job overview

  • Completed business correspondence, transcription and data entry.
  • Managed social media accounts with an updated content daily.
  • Analyzed and compiled data to prepare comprehensive reports for management.
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Executed travel arrangements by researching and booking flights and accommodations.

Awesome OS

Customer Service Representative
05.2019 - 06.2022

Job overview

  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Can hop on chat, emails, and phones anytime when needed, can multitask any of these fields at the same time also
  • Recommended products to customers, thoroughly explaining details.
  • Fast learner and observant, with less supervision and no attendance issues

Education

ATENEO DE DAVAO UNIVERSITY
Roxas Ave, Poblacion District, Davao City, 8000 PH

Bachelor of Science from Major in Entrepreneurship
01.2015 - 2020.05

University Overview

  • Awarded: Best Business Plan (2017-2018)
  • Completed professional development in Entrepreneurship
  • Member of Ateneo de Davao Women's Volleyball Varsity Team
  • GPA: 3.5

Skills

Sales Expertise

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Accomplishments

Accomplishments
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Telephone/Chat/Email Service - Professionally processed 40-50+ calls/emails/chat per day, providing information and service to ensure customer satisfaction.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Additional Information

Additional Information
  • I started working while I was in my last semester of college, and it didn't hinder me from being on time for both fields and doing the assigned tasks for me as well. Through hard work and dedication, I just graduated around April 2020.
  • One of my CSAT from Stella was highlighted as one of the CSAT Celebs of the month, which would confirm that I had given the best service to our beloved customers/members.
  • I have experience working on Helpscout, MS Office, ZenDesk, LiveChat, UPS, USPS, Canva, Dropbox, Wordpress, Mailerlite, Calendly, file conversation, and backing up data.

Software

Communication tools

Website Creation

Graphics Design (Canva)

Certification

Instagram Growth Masterclass

Timeline

Digital Marketing Assistant
Outsourced Doers
06.2022 - 11.2023
Customer Service Representative
Awesome OS
05.2019 - 06.2022
ATENEO DE DAVAO UNIVERSITY
Bachelor of Science from Major in Entrepreneurship
01.2015 - 2020.05

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Ingrid Rose PichonDigital Marketing Assistant